Spa Receptionist

Peoplebank; England; Remote; GBP 26,000 - 29,000; Full time

Benefits offered by this job

Training & development

Birthday day off

Early pay

Cycle to work

Wellbeing support

Life Assurance

Maternity & paternity

Volunteer day

Staff discounts

Hotel & spa discounts

Discounted stays

Job summary

The Ickworth, part of Luxury Family Hotels, is recruiting a Spa Receptionist to be the welcoming first point of contact for guests. You will assist with spa queries, share knowledge of treatments and products, and support the team with occasional treatments.

This permanent role is 40 hours per week over 5 days, including weekends, with an hourly rate of £12.71 plus service charge and benefits. Experience in spa hospitality is essential.

Qualifications

• Spa UK qualification to NVQ level 3 or ITEC, CIDESCO or equivalent.
• Previous Spa Therapist experience in a hotel or destination spa.
• Excellent guest service, communication and passion for spa wellness.

Responsibilities

• Welcome spa guests in LFH style and guide options to suit needs.
• Know all treatments and explain them; adapt per guest request.
• Promote and sell spa treatments and product range appropriately.
• Maintain cleanliness and support turning around treatment rooms.
• Create memorable experiences and engage with guests, including families.

Skills

Guest service

Communication

Team player

Attention to detail

Education

NVQ Level 3 / ITEC / CIDESCO or equivalent

Job description

Contract: Permanent
Salary: £12.71 per hour plus service charge & benefits

About Us: The Ickworth, part of Luxury Family Hotels, is entering an exciting new chapter following its refurbishment. Join us as a Spa Receptionist and play your part in shaping the future of this much-loved Suffolk retreat.

Role overview:

As Spa Receptionist, you will be the first point of contact for our Spa guests, providing a warm and welcoming atmosphere from the moment they arrive, able to answer guest queries and showcasing your knowledge of the spa, the facilities and our product range. You may also be expected to support with the team and carry out treatments within the spa from time to time, so previous experience and relevant qualifications will be necessary.

This a permanent role, at 40 hours per week over 5 days (including weekends), with an hourly rate of £12.71 plus service charge and a brilliant benefit package.

Responsibilities:

• Guest Interaction: You will ensure all guests are welcomed to the Spa in an LFH manner, discuss all options available to them and tailor offerings to their needs.
• Be knowledgeable about all treatments: You will understand (and be fully trained) in all treatments whilst working within the brand guidelines, providing a relaxing and comfortable experience for all guests. You will use your knowledge to make sure guests are fully educated on the treatment they will receive offer appropriate adaptations at the guests request.
• Promoting our products: You will promote and sell our treatments and large range of products whilst ensuring your recommendations are suitable to the guest.
• Ensure cleanliness standards in the spa: You will support the spa team in cleaning the spa areas and supporting in turning around treatment rooms for the therapists ready for treatments.
• Make long lasting unique memories: We welcome your charisma and personality and encourage you to create memories and relationships with our guests – especially the littlest ones!

To succeed in this role we are looking for:

• Previous experience as a Spa Therapist within either a destination Spa or within a hotel Spa
• Spa UK Qualified to NVQ level 3 or ITEC, CIBTAC, CIDESCO (or equivalent in beauty treatments and massage).
• Charisma, an engaging personality, and a genuine passion for providing outstanding guest service.
• Passion for Spa and Wellness, you will love to bring your knowledge and experience to the guests
• High level of attention to detail, you will be knowledgeable about health and safety procedures and take care to ensure you are providing a safe environment for guests.
• Excellent communication and interpersonal skills with a positive attitude and a willingness to go the extra mile for our lovely guests.

Why work with us?

• Training and development is central to life at LFH, it’s something we truly value. We are proudly certified by the Institute of Hospitality and support our teams’ development through partnerships with award-winning, hospitality specific apprenticeship providers.
• An extra day’s holiday for your birthday
• EarlyPay – Need to access some of your monthly salary a little early sometimes? No problem!
• Cycle to work scheme
• Help@Hand - Our online health and wellbeing service – Get same day remote GP appointments, Mental Health support and Physiotherapy on us.
• Life Assurance Benefit for peace of mind for your loved ones.
• Enhanced Maternity and Paternity packages
• Want to give back but never have the time? We will give you a paid day off for any volunteering or fundraising you would like to get involved in once a year
• The LFH Benefit Hub – Easily accessible employee discount platform for you to take advantage of at your favourite high street and online retailers
• 50% off Food and Beverage and the Spa across Luxury Family Hotels.
• Incredible discounted hotel stays for you, friends and family

Please ensure you check the hotel location as some of our hotels are hidden away and you will have to use your own transport to locate us!

Who are LFH?

The Ickworth is entering an remarkable new era following an exciting refurbishment, thoughtfully designed to celebrate both its heritage and its future. Set within the breathtaking Suffolk countryside, this iconic hotel, surrounded by sweeping parkland and rich history, has been carefully refreshed to create even more memorable experiences for modern family escapes.

As a proud member of the Luxury Family Hotels collection, The Ickworth is dedicated to creating meaningful moments for every generation, combining warm hospitality, thoughtful touches, and spaces where families can truly reconnect and unwind.

Here at LFH we are an equal opportunities employer and strive to create a diverse and accessible workplace for all. We believe in a culture and inclusive team member experience that values people from all backgrounds, race and religions. We respect, value and embrace diversity and ensure everyone is recognised and respected, we celebrate our differences.