Solutions Engineer / Pre-Sales

P. Ducker Systems Ltd; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading company in the information security space is seeking a Solutions Engineer to bridge technical delivery and customer satisfaction. The role involves managing customer relationships, providing technical support, and collaborating with engineering teams. Ideal candidates are proactive, self-starters with strong technical skills and a positive attitude. Benefits include generous leave, private medical insurance, and a pension scheme.

Benefits

25 days annual leave

Private medical insurance

Pension scheme

Life cover 4 x salary

Subsidised gym membership

Qualifications

• Proven experience as a Solutions Engineer or in Technical Support/Pre-sales role.
• Experience with installation and configuration of security products.

Responsibilities

• Serve as primary point of contact for customers, managing expectations.
• Provide pre-sales technical support during the sales cycle.
• Collaborate with software engineering teams to understand products.

Skills

Presentation Skills

Troubleshooting

Problem Solving

Technical Understanding of Microsoft Technologies

Data Security

Risk Analysis

Threat Models

Installation and Configuration of Security Products

Virtual Desktop Environments

Linux Configuration

Cloud Platforms

Docker

Microservices Orchestration

Sales Support

Initiative and Creativity

Self-Motivated

Education

Relevant or Additional Qualifications

Job description

Job purpose:

As a Solutions Engineer, you will play a pivotal role in the success of Becrypt, bridging the gap between technical delivery and customer satisfaction. You will be the key technical point of contact for customers throughout the engagement. The role involves collaborating with customers and partners to design, implement, and optimise solutions, while also providing training and consultancy, and support. Your feedback and customer insights will contribute to the product development lifecycle, ensuring our suite of products are continuously meeting the customer and market demands.

We are looking for a proactive self-starter who thrives in a dynamic environment, capable of managing multiple priorities with both a technical and strategic mindset. Flexibility for travel is essential.

Principal duties and responsibilities:

• Serve as the primary point of contact for customers throughout engagements by managing expectations, delivering timely solutions and ensuring consistent communication.
• Provide pre-sales technical support during the sales cycle, including architecture design, integration and product demonstrations.
• Lead technical evaluations, pilots and proof-of-concept initiatives simultaneously
• Collaborate closely with the software engineering teams to understand all products in great technical detail
• Identify new opportunities and feed insights into business development and sales processes
• Deliver customised product demonstrations at customer/partner meetings, calls and conferences, supporting sales and marketing activities
• Work closely with the product management teams advising on current and future client needs, providing input to product direction
• Escalate and manage technical issues, through product management and engineering, to support deal closure and long-term customer success
• Engage, train and support Becrypt partners and customers in territory to expand sales coverage and drive market awareness
• Mutually agreed ad-hoc tasks

Skills/Experience:

Essential:

• Exceptional verbal and written presentation skills
• Proven experience as a Solutions Engineer or in a traditional Technical Support/Pre-sales role
• Sharp troubleshooting and problem-solving skills
• Strong and up to date technical understanding of Microsoft technologies
• Expertise in data security, risk analysis and threat models in the information security space
• Experience with installation and configuration of a variety of security products
• Experience with virtual desktop environments, preferably in both VMWare and Citrix
• High level Linux (Unix) configuration including networking, firewalls and VPNs
• Experience using Cloud platforms
• Experience with Docker and microservices orchestration
• Demonstrable ability to support the sales quota
• Demonstrable success of using initiative and creativity in the development of solutions for partners and customers
• Self-motivated, proactive, and able to work effectively in remote or home officer environments
• Positive, can-do attitude

Desirable:

• Technical experience with security-conscious organisations
• Familiarity with AGILE software development practices
• Knowledge of Cross-Domain security gateways
• Relevant or additional qualifications

Package & discretionary benefits:

• 25 days annual leave plus an additional 2 days after 2 years’ service
• 5 days additional holiday purchase available
• Private medical insurance
• Heath cashback plan with Healthshield
• Pension scheme
• Life cover 4 x salary
• Season ticket loan
• Salary exchange benefits (ride2work, pension)
• Subsidised gym membership
• Employee referral scheme

Additional Information:

• Role will be subject to an employment screening process and will require security clearance