Solutions Engineer

Global-e; Slough; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

Global-e, Nasdaq: GLBE, is the world’s leading platform for global direct-to-consumer e-commerce, enabling brands to sell worldwide with localized experiences. We seek a skilled Solutions Engineer to support Sales, Project, Product and R&D teams, conducting technical discussions with online retailers and brands expanding cross-border business.

You will lead the technology and integration tracks in both in-person and remote meetings, stay up to date with developments, and translate client

Qualifications

• 3+ years experience in solution design / integration with direct client interaction in a SaaS environment.
• Strong communication skills to convey complex technical concepts to diverse audiences.
• BA/BS/Master in Computer Science or a related technical field.
• Understanding of systems integration concepts, API implementation (RESTful) and relational databases (SQL).
• Experience collaborating with distant teams and managing multiple priorities.
• Experience in eCommerce or Logistics is a plus.

Responsibilities

• Lead technology and integration tracks in client meetings (face-to-face or remote).
• Explain platform features and help resolve roadblocks for customers.
• Identify business opportunities and strategize to overcome technical objections.
• Provide best-practice integration recommendations to optimize platform effectiveness.
• Stay up-to-date with product roadmaps and relay field feedback to Product and R&D.

Skills

Solution design

Client interaction

Communication skills

SaaS experience

Problem-solving

Cloud/IT technologies

API integration

RESTful services

SQL databases

Education

Bachelor's/Master's in Computer Science or related field

Tools

RESTful APIs

SQL

Cloud platforms

Job description

Global-e (Nasdaq: GLBE) is the world’s leading platform for global direct-to-consumer e-commerce, enabling brands and retailers to seamlessly sell worldwide, delivering localized experiences across markets.

Trusted by some of the world’s most recognized brands including Adidas, Alo Yoga, Logitech, Hugo Boss, Marc Jacobs, and Victoria’s Secret, we operate on a massive global scale through dynamic teams across North America, EMEA, and APAC.

Our technology-based end-to-end solution combines advanced localization capabilities, streamlined global operations and extensive big-data analytics, covering everything merchants need to scale worldwide. We’re a fast-moving, highly collaborative company where innovation, creativity, ownership, and impact are part of everyday work.

We're looking for a skilled and enthusiastic Solutions Engineer to play a key role in supporting our Sales, Project, Product and R&D teams, conducting technical discussions with online retailers and brands wishing to expand their cross-border business with Global-e.

The job will include leading the technology and integration tracks in face-to-face as well as remote meetings with prospect and existing clients, being always up to date with ongoing and future developments of Global-e’s systems, as well as taking client’s feedbacks, inputs and requests back to the Product and R&D teams.

Responsibilities:

• Help clients understand the power and flexibility of Global-e’s platform, explaining technical features and problem solving any potential roadblocks
• Work with the team to identify and qualify business opportunities, identify key customer technical objections and develop the strategy to resolve technical impediments
• Make recommendations on integration strategy required to successfully implement a complete solution providing “best practice” advice to customers to optimize the integrated Global-e platform effectiveness
• Act as a technical focal point for integrating clients, have the technological savviness required to demonstrate and prototype integrations in merchant environments
• Provide ongoing education and technical assistance to current partners and integrate clients
• Become a Product expert up to date with features and product roadmaps, by actively participating in internal technical discussions, contributing “field-level” feedback from clients and prospects - act as the Product’s and R&D’s teams mediator

Requirements:

• 3+ years experience in solution design / integration with direct client interaction, in SaaS-based environment - solutions engineer role preferred
• Strong communication skills with the ability to deliver a solution pitch and convey complex technical concepts to both technical and non-technical audiences
• BA/BS/Master degree in Computer Science or another technical field
• Firm understanding of systems integration concepts, API implementation (RESTful services) and relational databases (SQL)
• Established problem-solving skills and troubleshooting abilities
• Experience in close working interactions with distant teams
• Ability to learn and work with varying technological environments (including emerging technologies), methodologies, and solutions in the Cloud/IT Technology space
• Ability to multitask and work well under deadlines in a changing environment
• Previous experience in eCommerce and Logistics/Operations environment is a strong advantage