Solutions Engineer

Global-e Online Ltd.; City Of London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading cross-border e-commerce platform in London is seeking an experienced Solutions Engineer. In this role, you will support Sales and R&D teams by conducting technical discussions with clients. Responsibilities include helping clients understand the platform's features, identifying business opportunities, and providing ongoing education. A strong technical background and communication skills are essential for success.

Qualifications

• 3+ years experience in solution design/integration with direct client interaction.
• Firm understanding of systems integration concepts.
• Experience in eCommerce and Logistics/Operations environment preferred.

Responsibilities

• Help clients understand the platform and solve potential issues.
• Identify and qualify business opportunities with clients.
• Provide ongoing technical assistance to current partners.

Skills

Solution design

Strong communication skills

Problem-solving

Multitasking

Education

BA/BS/Master degree in Computer Science

Tools

SQL

RESTful services

Job description

Global-e (Nasdaq: GLBE) is the world’s leading platform to enable and accelerate global, direct-to-consumer cross-border e-commerce growth. The chosen partner of hundreds of retailers and brands across North America, Europe, the Middle East and Asia, Global-e makes selling internationally as simple as selling domestically.

With Global-e, retailers and brands can increase international traffic conversion and grow sales by offering customers in over 200 destinations worldwide a seamless localized shopping experience.

We’re looking for a skilled and enthusiastic Solutions Engineer to play a key role in supporting our Sales, Project, Product and R&D teams, conducting technical discussions with online retailers and brands wishing to expand their cross-border business with Global-e.

The job will include leading the technology and integration tracks in face-to-face as well as remote meetings with prospect and existing clients, being always up to date with ongoing and future developments of Global-e’s systems, as well as taking client’s feedbacks, inputs and requests back to the Product and R&D teams.

Responsibilities

• Help clients understand the power and flexibility of Global-e’s platform, explaining technical features and problem solving any potential roadblocks
• Work with the team to identify and qualify business opportunities, identify key customer technical objections and develop the strategy to resolve technical impediments
• Make recommendations on integration strategy required to successfully implement a complete solution providing “best practice” advice to customers to optimize the integrated Global-e platform effectiveness
• Act as a technical focal point for integrating clients, have the technological savviness required to demonstrate and prototype integrations in merchant environments
• Provide ongoing education and technical assistance to current partners and integrate clients
• Become a Product expert up to date with features and product roadmaps, by actively participating in internal technical discussions, contributing “field-level” feedback from clients and prospects – act as the Product’s and R&D’s teams mediator

Requirements

• 3+ years experience in solution design / integration with direct client interaction, in SaaS-based environment – solutions engineer role preferred
• Strong communication skills with the ability to deliver a solution pitch and convey complex technical concepts to both technical and non-technical audiences
• BA/BS/Master degree in Computer Science or another technical field
• Firm understanding of systems integration concepts, API implementation (RESTful services) and relational databases (SQL)
• Established problem-solving skills and troubleshooting abilities
• Experience in close working interactions with distant teams
• Ability to learn and work with varying technological environments (including emerging technologies), methodologies, and solutions in the Cloud/IT Technology space
• Ability to multitask and work well under deadlines in a changing environment
• Previous experience in eCommerce and Logistics/Operations environment is a strong advantage

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