Senior Solution Engineer

Global-e Online Ltd.; Greater London; On-site; GBP 90,000 - 120,000; Full time

Job summary

Global-e is seeking a Senior Solution Engineer in London to guide integration projects and align technical strategy with Sales, Product, and R&D teams.

You will lead technical discussions with retailers expanding cross-border operations, prototype integrations, and ensure successful adoption of Global-e platforms across merchant environments worldwide.

Qualifications

• 5+ years experience in solution design / integration with direct client interaction in SaaS environments.
• Strong ability to explain technical concepts to both technical and non-technical audiences.
• BA/BS/Master in Computer Science or another technical field is preferred.
• Understanding of systems integration concepts, API implementation (RESTful) and SQL databases.
• Experience collaborating with distant teams and handling multiple priorities.

Responsibilities

• Help clients understand the platform's power, explaining features and resolving roadblocks.
• Identify opportunities and strategize to overcome technical objections with customers.
• Recommend integration approaches and provide best-practice guidance for complete solutions.
• Serve as technical focal point for merchant integrations and prototyping in client environments.
• Provide ongoing education and technical support to partners and clients.

Skills

Solution design

Client interaction

SaaS experience

RESTful APIs

SQL

Communication skills

Problem solving

Education

CS degree

Job description

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Senior Solution Engineer

• Solutions
• United Kingdom, London

Global-e(Nasdaq:GLBE) is the world’s leading platform for global direct-to-consumer e-commerce, enabling brands and retailers to seamlessly sell worldwide, delivering localized experiences across markets.

Trusted by some of the world’s most recognized brands including Adidas, Alo Yoga, Logitech, Hugo Boss, Marc Jacobs, and Victoria’s Secret, weoperateon a massive global scale through dynamic teams across North America, EMEA, and APAC.

Our technology-based end-to-end solution combines advanced localisationcapabilities, streamlined global operations and extensive big-data analytics, covering everything merchants need to scale worldwide.We’re a fast-moving, highly collaborative company where innovation, creativity, ownership, and impact are part of everyday work.

We’re looking for a skilled and enthusiastic Solutions Engineer to play a key role in supporting our Sales, Project, Product and R&D teams, conducting technical discussions with online retailers and brands wishing to expand their cross-border business with Global-e.

The job will include leading the technology and integration tracks in face-to-face as well as remote meetings with prospect and existing clients, being always up to date with ongoing and future developments of Global-e’s systems, as well as taking client’s feedbacks, inputs and requests back to the Product and R&D teams.

Responsibilities

• Help clients understand the power and flexibility of Global-e’s platform, explaining technical features and problem solving any potential roadblocks
• Work with the team to identify and qualify business opportunities, identify key customer technical objections and develop the strategy to resolve technical impediments
• Make recommendations on integration strategy required to successfully implement a complete solution providing “best practice” advice to customers to optimize the integrated Global-e platform effectiveness
• Act as a technical focal point for integrating clients, have the technological savviness required to demonstrate and prototype integrations in merchant environments
• Provide ongoing education and technical assistance to current partners and integrate clients
• Become a Product expert up to date with features and product roadmaps, by actively participating in internal technical discussions, contributing “field-level” feedback from clients and prospects – act as the Product’s and R&D’s teams mediator

Requirements

• 5+ years experience in solution design / integration with direct client interaction, in SaaS-based environment – solutions engineer role preferred
• Strong communication skills with the ability to deliver a solution pitch and convey complex technical concepts to both technical and non-technical audiences
• BA/BS/Master degree in Computer Science or another technical field
• Firm understanding of systems integration concepts, API implementation (RESTful services) and relational databases (SQL)
• Established problem-solving skills and troubleshooting abilities
• Experience in close working interactions with distant teams
• Ability to learn and work with varying technological environments (including emerging technologies), methodologies, and solutions in the Cloud/IT Technology space
• Ability to multitask and work well under deadlines in a changing environment
• Previous experience in eCommerce and Logistics/Operations environment is a strong advantage