Enterprise Customer Success Manager (German speaker)

Global-E Online; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

Global-e is seeking an Enterprise Customer Success Manager (German speaker) in London to lead relationships with enterprise clients. You will partner with cross-functional teams to ensure client success and revenue growth, focusing on a German-speaking portfolio in the UK and global markets.

You will liaise with C-level executives, deliver data-driven insights, and drive strategic decisions while maintaining strong client partnerships in a hybrid work setup with office and remote days.

Qualifications

• 3+ years in Account Management or Customer Success.
• Experience in B2B software, SaaS or logistics preferred.
• Strong analytical and communication skills with executive stakeholders.
• Willingness to work across time zones and flexible hours.

Responsibilities

• Lead as the primary contact for clients, coordinating with Global-e teams.
• Build trusted advisor relationships with key accounts, including execs.
• Generate revenue through upselling and cross-selling.
• Identify expansion opportunities and flag risks.
• Prepare performance reports and QBRs with KPI analysis.
• Support strategic, marketing, and operational decisions with data.
• Maintain strong, long-lasting client relationships.

Skills

Account management

Customer success

German language

C-level engagement

B2B SaaS

Analytical skills

Communication skills

Negotiation

Presentation skills

Education

BA/BS degree

Job description

Enterprise Customer Success Manager (German speaker)

• United Kingdom, London

Global-e (Nasdaq:GLBE) is the world’s leading platform for global direct-to-consumer e-commerce , enabling brands and retailers to seamlessly sell worldwide, delivering localized experiences across markets.

Trusted by some of the world’s most recognized brands including Adidas, Alo Yoga, Logitech, Hugo Boss, Marc Jacobs, and Victoria’s Secret, weoperateon a massive global scale through dynamic teams across North America, EMEA, and APAC.

Our technology-based end-to-end solution combines advanced localisationcapabilities, streamlined global operations and extensive big-data analytics, covering everything merchants need to scale worldwide.We’re a fast-moving, highly collaborative company where innovation, creativity, ownership, and impact are part of everyday work.

We are looking for an Enterprise Customer Success Manager who will partner with Global-e and ensure the long-term success of our clients in the UK.

The Enterprise Customer Success Manager will be responsible for developing long-term relationships with their portfolio of assigned clients, connecting with key business executives and driving revenue by growing our existing business.They will also provide clients with strategic insights based on their performances and market trends and, liaise between clients and cross-functional internal teams to ensure the timely and successful delivery of Global-e according to clients’ needs.

This is a hybrid position with 3 days in the office and 2 days remote.

Responsibilities:

• Operate as the lead point of contact for all clients’, liaising with the relevant teams at Global-e to ensure a quick and swift process.
• Develop a trusted advisor relationship with key accounts, mainly with C-levels.
• Generate revenue though up-selling and cross-selling existing accounts.
• Proactively identify expansion opportunities in addition to any red flags.
• Prepare periodic performance reports and QBRs covering and analysing clients’ KPIs.
• Support clients’ strategic, marketing and operational decisions based on internal knowledge, data analysis and best practices.
• Build and maintain strong and long-lasting client relationships.

Requirements

• At least 3+ years experience in an Account Management or Customer Success Manager role.
• Prior B2B experience in a software, logistics or SaaS company preferred.
• Proven ability to manage multiple projects at a time.
• Experience in generating revenue by expanding on an existing book-of-business.
• Experience in delivering client-focused solutions based on customer needs.
• Strong analytical skills with the ability to present data and trends to internal and external clients.
• Excellent verbal and written English communications skills.
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-levels
• Excellent listening, negotiation and presentation skills.
• BA/BS degree or equivalent preferable.
• With our merchants being located globally, flexibility is required andwe may need you to work out of office hours when necessary.

Note: Unfortunately, we are unable to support with visa sponsorships.

Global-e is an equal opportunity employer. Our team is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and welcome applications from people of all walks of life. Our people play the key role in our success, and we are always looking for more driven, talented, and ambitious individuals to join our growing international family.