Presales Solutions Engineer

Global-e; York and North Yorkshire; On-site; GBP 60,000 - 90,000; Full time

Job summary

Global-e is seeking a Solutions Engineer to support our Sales, Project, Product, and R&D teams. You will lead technical discussions with online retailers and brands, explaining how Global-e enables cross-border growth and handling integration challenges.

You will own the technical discovery, scope future integrations, and travel to customer meetings as needed. Collaboration with Sales and Product will help tailor scalable solutions for diverse merchants.

Qualifications

• 4–5 years of experience in solution design, integrations, or technical consulting in a SaaS environment.
• Bachelor’s or Master’s degree in Computer Science or another relevant technical field.
• Strong adaptability and willingness to learn new technologies and solutions.
• Solid understanding of systems integration, APIs, RESTful services, and technical architecture.
• Experience with ecommerce platforms such as Shopify, SFCC, or Magento is a strong advantage.

Responsibilities

• Lead technical discussions with online retailers and brands to expand cross-border business.
• Own the technical discovery and solution scoping during pre-sales, ensuring scalable, feasible solutions.
• Translate customer feedback into actionable input for Product and R&D teams.
• Partner with Sales to present Global-e’s capabilities and address technical objections.
• Travel to customer meetings and workshops as required.

Skills

Solutions design

Integrations

SaaS experience

Communication skills

Presentation skills

Cross-functional collaboration

Education

Bachelor’s or Master’s degree in Computer Science or related field

Tools

Shopify

SFCC

Magento

REST APIs

Job description

• We are looking for a skilled, enthusiastic, and customer-focused Solutions Engineer to play a key role in supporting our Sales, Project, Product, and R&D teams
• In this role, you will lead technical discussions with online retailers and brands looking to expand their cross-border business with Global-e, helping them understand how our platform can support their global growth
• You will own the technical and integration track during both in-person and remote meetings with prospects and existing clients
• This includes staying up to date on Global-e’s current and upcoming capabilities, identifying client needs and technical challenges, and translating customer feedback into actionable input for our Product and R&D teams
• Partner closely with the Sales team to introduce Global-e’s cross-border solution to prospective customers
• Help clients understand the power and flexibility of Global-e’s platform by clearly explaining technical capabilities and addressing potential roadblocks
• Work collaboratively to identify and qualify business opportunities, uncover key technical objections, and define strategies to resolve them
• Recommend the right integration and solution strategy for each client, while providing best-practice guidance to maximize the effectiveness of the Global-e platform
• Own the technical discovery and solution scoping process during pre-sales, ensuring proposed solutions are scalable, feasible, and aligned with customer requirements
• Travel to customer meetings and workshops as required
• Act as a technical focal point for client integrations, with the ability to demonstrate solutions and prototype integrations in merchant environments when needed
• Provide ongoing technical guidance, education, and support to current partners and integrating clients
• Become a subject matter expert on Global-e’s product capabilities and roadmap by actively participating in internal technical discussions and bringing field feedback back to Product and R&D
• Serve as a bridge between customers and internal teams, ensuring market needs are clearly represented in product and technical conversations

4–5 years of experience in solution design, integrations, or technical consulting in a SaaS environment; prior experience in a Solutions Engineer, Sales Engineer, or similar client-facing technical role is preferredBachelor’s or Master’s degree in Computer Science or another relevant technical fieldStrong adaptability and willingness to learn new technologies, methodologies, and solutions across the Cloud/IT landscapeSolid understanding of systems integration, APIs, RESTful services, and general technical architecturePrevious experience in eCommerce is a strong advantage, especially with platforms such as Shopify, SFCC, Magento, or similarStrong communication and presentation skills, with the ability to explain complex technical concepts to both technical and non-technical audiencesProven ability to work effectively with distributed and cross-functional teamsAbility to manage multiple priorities and work effectively under deadlines in a fast-changing environment