Solutions Delivery Operations Lead

Mistral AI; Greater London; On-site; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Healthcare coverage

Parental leave

Retirement plans

Relocation support

Wellness programs

Meal and transportation allowances

Job summary

Mistral AI is seeking a results-driven Operations professional to join the Solutions team and own pre-sales and post-sales operational plans. You will develop detailed delivery forecasts, optimize KPIs, and build scalable processes to support rapid evolution of our technical sales and services offerings.

The role requires 3+ years in strategic operations, strong stakeholder management, and a proven ability to improve efficiency in technical environments.

Qualifications

• 3+ years of strategic operations, operations, or chief of staff experience in technical sales, solutions engineering, or professional services environments.
• Proven track record in optimizing processes, impacting business KPIs, and aligning resources with business priorities.
• Exceptional negotiation and diplomacy skills: ability to navigate complex stakeholder dynamics and align competing priorities.
• Hands-on, execution-focused mindset with a bias for action in ambiguous, fast-changing environments.
• Technical acumen and AI fluency: understanding of AI implementation, use cases, and scaling challenges.
• Strong analytical skills, with experience in Salesforce, data warehouses, BI tools (e.g., Looker, Hex, BigQuery).
• Bachelor’s degree required; MBA or advanced degree preferred.
• Fluency in English (native level); additional European languages are a plus.

Responsibilities

• Develop frameworks to standardize how the Solutions team approaches different customer technical needs within and across segments.
• Identify opportunities for experiment-driven improvements in the technical sales and implementation process.
• Work closely with sales teams, product development, and revenue operations to align technical implementation capabilities with customer needs.
• Support the development of professional services offerings and technical engagement models that maximize customer success.
• Collaborate with product & engineering teams to ensure Solutions team feedback is incorporated into the product roadmap.
• Help prepare materials for executive reviews highlighting technical implementation successes and challenges.
• Design and implement scalable frameworks and AI products that help Solutions teams consistently deliver value to clients, from pre-sales through post-sales.
• Translate successful delivery patterns into repeatable, operationalized processes - reducing variability and increasing team efficiency.
• Partner with technical and client-facing teams to identify friction points in delivery and build the systems to fix them.
• Own the rollout of new methodologies, ensuring adoption through clear documentation, training, and change management.
• Track delivery performance over time and use data to continuously improve how the team operates.
• Identify and operationalize the right metrics to optimize the Solutions team impact on customer success & revenue.
• Create and maintain reporting mechanisms around technical implementation KPIs.
• Synthesize tangible, strategic recommendations that can be deployed cross-functionally

Skills

Strategic operations

Stakeholder management

Negotiation skills

Analytical skills

English fluency

Education

Bachelor's degree

MBA preferred

Tools

Salesforce

Looker

Hex

BigQuery

Job description

Mistral AI is seeking a results-driven Operations professional to join the Solutions team and own pre-sales and post-sales operational plans. You will develop detailed delivery forecasts, optimize KPIs, and build scalable processes to support rapid evolution of our technical sales and services offerings.

The role requires 3+ years in strategic operations, strong stakeholder management, and a proven ability to improve efficiency in technical environments.