Solutions Operations Lead for AI Delivery and Strategy

Mistral

Greater London

On-site

GBP 90,000 - 120,000

Full time

14 days+

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Job summary

Mistral is seeking a strategic operations leader to partner with the Solutions team, focusing on pre‑ and post‑sales operational planning, KPI development, and inter‑team collaboration to drive delivery efficiency and capacity planning across AI delivery programs.

The role requires 3+ years in strategic operations or related fields, strong negotiation skills, and a technical/AI background. English fluency and a Bachelor’s degree are essential, with MBA preferred.

Qualifications

3+ years of experience in strategic operations, operations, chief of staff within technical sales, solutions engineering, or professional services environments.
Proven track record in optimizing processes, impacting business KPIs, and aligning resources with business priorities.
Exceptional negotiation and diplomacy skills: ability to navigate complex stakeholder dynamics and align competing priorities.
Hands-on, execution-focused mindset with a bias for action in ambiguous, fast-changing environments.
Technical acumen and AI fluency: understanding of AI implementation, use cases, and scaling challenges.
Strong analytical skills, with experience in Salesforce, data warehouses, BI tools (e.g., Looker, Hex, BigQuery).
Bachelor’s degree required; MBA or advanced degree preferred.
Fluency in English (native level); additional European languages are a plus.

Responsibilities

Develop frameworks to standardize how the Solutions team approaches different customer technical needs within and across segments.
Identify opportunities for experiment-driven improvements in the technical sales and implementation process.
Work closely with sales teams, product development, and revenue operations to align technical implementation capabilities with customer needs.
Support the development of professional services offerings and technical engagement models that maximize customer success.
Collaborate with product & engineering teams to ensure Solutions team feedback is incorporated into the product roadmap.
Help prepare materials for executive reviews highlighting technical implementation successes and challenges.
Design and implement scalable frameworks and AI products that help Solutions teams consistently deliver value to clients, from pre-sales through post-sales.
Translate successful delivery patterns into repeatable, operationalized processes—reducing variability and increasing team efficiency.
Partner with technical and client-facing teams to identify friction points in delivery and build the systems to fix them.
Own the rollout of new methodologies, ensuring adoption through clear documentation, training, and change management.
Track delivery performance over time and use data to continuously improve how the team operates.
Identify and operationalize the right metrics to optimize the Solutions team impact on customer success & revenue.
Create and maintain reporting mechanisms around technical implementation KPIs.
Synthesize tangible, strategic recommendations that can be deployed cross-functionally.