Solutions Consultant

Nobul Resourcing Solutions; United Kingdom; Remote; GBP 55,000 - 65,000; Full time

Job summary

Nobul Resourcing Solutions Limited is hiring a fully remote Solutions Consultant in the UK. In this role you will sit between customer problems and the platform, running discovery, analyzing usage data, and designing the right platform responses.

You will spot when common issues indicate a broader fix, communicate with non-technical users, and build the case for changes, owning named accounts and driving adoption from discovery to delivery.

Qualifications

• Experience in SaaS environments and an ability to articulate solutions to non-technical customers.
• Proven experience running discovery and influencing product/configuration based on customer needs.
• Experience owning named accounts and driving adoption and outcomes.

Responsibilities

• Sits between customer problems and the platform to determine what should happen.
• Runs proper discovery and analyzes usage data to identify where users are overworking.
• Designs platform responses and demonstrates how to use the platform to customers.
• Identifies when multiple accounts share the same underlying problem and advocates for a single fix.

Skills

SaaS domain expertise

Discovery process

Account ownership

Customer success

Job description

Fully remote, UK | £55,000 to £65,000 | Full time

What you would actually do

Sit between the customer's problem and the platform, and work out what should happen.

That means running proper discovery rather than taking the order. Digging into usage data to find where customers are working harder than they need to. Designing the answer on the platform and showing them how to use it. Spotting when five accounts have the same underlying problem and fixing it once rather than five times. And telling a customer straight when the platform is not the right answer.

Who this suits

Someone who has done this in SaaS already, whether the title was solutions consultant, technical account manager, product adoption or customer success. What matters is that you have owned named accounts, run your own discovery, and changed what got built or configured as a result.

You need to be technically credible without being an engineer, comfortable explaining complicated things to people who are not technical, and the sort of person who spots the work and starts it rather than waiting to be told. There is nobody here doing this job today, so you would be building the function, not inheriting it.