Technical Account Manager

Nobul Resourcing Solutions; United Kingdom; Remote; GBP 41,000 - 50,000; Full time

Benefits offered by this job

Learning budget

Health benefits

Flexible hours

Remote-friendly culture

Job summary

Nobul Resourcing Solutions Limited seeks a Customer Success Specialist to drive product adoption and customer success for a cutting-edge SaaS platform. This fully remote role emphasises data analysis to identify underutilised features and optimise customer outcomes.

You will educate users on best practices, monitor health signals, and collaborate with product teams to ensure a seamless customer journey across the platform.

Qualifications

• Experience in a customer-facing role focused on product adoption or solutions consulting.
• Strong analytical skills with a track record of using data to resolve adoption challenges.
• Excellent communication and relationship-building abilities.
• Proactive, resourceful, and customer-centric mindset.
• Interest in technology and ability to explain complex solutions clearly.

Responsibilities

• Develop proactive strategies to identify underutilised features and drive deeper product adoption.
• Analyse customer usage data to uncover trends, diagnose challenges, and implement solutions.
• Educate customers on best practices and platform capabilities to optimise operations.
• Monitor customer health to identify risks and address them proactively.
• Collaborate with internal teams to ensure a seamless and holistic customer experience.
• Advocate for customer needs by providing valuable feedback to product teams.

Skills

Data analysis

Customer success

Communication

Relationship building

Problem solving

Job description

Customer Success Specialist – Drive Product Adoption and Customer Success

Remote - Up to £45,000 DOE

Are you passionate about helping customers unlock the full potential of a SaaS platform? Do you thrive on analysing data, solving problems, and empowering users to achieve their goals? If so, this role is perfect for you!

We’re looking for a Customer Success Specialist to join a dynamic and innovative team. In this role, you’ll focus on driving deeper product adoption and feature utilisation, ensuring customers maximise the value of a cutting-edge platform. This is not a commercial or sales-driven role—it’s all about using data, insights, and collaboration to help customers succeed.

What You’ll Do:

• Develop proactive strategies to identify underutilised features and drive deeper product adoption.


• Analyse customer usage data to uncover trends, diagnose challenges, and implement solutions.


• Educate customers on best practices and platform capabilities to optimise their operations.


• Monitor customer health to identify risks and address them proactively.


• Collaborate with internal teams to ensure a seamless and holistic customer experience.


• Advocate for customer needs by providing valuable feedback to product teams.

What We’re Looking For:

• Proven experience in a customer-facing role focused on product adoption, technical account management, or solutions consulting.


• Strong analytical skills with a track record of solving adoption challenges using data.


• Excellent communication and relationship-building abilities.


• A proactive, resourceful, and customer-centric mindset.


• A passion for technology and a knack for explaining complex solutions in simple terms.

Why Join Us?

• Fully remote role with flexible working hours.


• Opportunities for personal and professional growth, including a dedicated learning and development budget.


• A supportive and collaborative team culture, recognised with awards for workplace excellence.


• Generous perks, including enhanced maternity/paternity leave, health benefits, and additional holidays.