Solutions Architect

ECS Resource Group; Birmingham; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

ECS Resource Group is seeking an experienced Solutions Architect to design network infrastructure and support customers through the sales lifecycle. The role is hybrid, with ~2 days/month in the Solihull office, and requires strong WAN/LAN, Wi‑Fi, and security expertise.

You will lead technical discussions, create SOWs and HLDs, and work with Sales, Account Management and Service Delivery to build a robust sales pipeline and ensure successful solution delivery.

Qualifications

• Design LAN and WAN solutions aligned to customer requirements.
• Lead technical discussions and solution reviews with stakeholders.
• Produce SOWs, HLDs and network schematics.
• Support new business opportunities, renewals and existing relationships.
• Understand CAPWAP, WPA, 802.1X, mesh and wireless controllers.

Responsibilities

• Design tailored LAN and WAN solutions aligned to customer requirements.
• Collaborate with Sales and Account Management to develop technical propositions.
• Lead technical discussions, customer meetings and solution reviews, translating complex concepts into business value.
• Produce high-quality documentation: SOWs, HLDs and network schematics.
• Support Service Delivery, Sales and Account Management with opportunities and renewals.
• Ensure solutions are robust, viable and deliver long-term value.
• Maintain accurate CRM activity and opportunity information.

Skills

LAN design

WAN design

Wi-Fi technologies

CAPWAP

802.1X

Security services

Pre-sales support

Technical documentation

Stakeholder communication

Job description

Solutions Architect – Managed Network Services

Working Pattern: Hybrid – approximately 2 days per month in the Solihull office

The Opportunity

We are looking for an experienced Solutions Architect to join a growing technical team, playing a key role in designing innovative network infrastructure solutions and supporting customers throughout the sales lifecycle.

This is an excellent opportunity for a technically strong, customer-focused architect with a background in managed WAN, LAN, Wi-Fi and security services. You will work closely with Sales and Account Management teams, acting as the technical authority from initial customer engagement through to solution delivery.

What You’ll Be Doing

• Design tailored LAN and WAN solutions aligned to customer requirements and technical capabilities.
• Work closely with Sales and Account Management teams to understand customer needs and develop compelling technical propositions.
• Lead technical discussions, customer meetings and solution reviews, translating complex technical concepts into clear business outcomes.
• Produce high-quality technical documentation, including Statements of Work (SOWs), High-Level Designs (HLDs), network schematics and associated solution documentation.
• Collaborate with Service Delivery, Sales and Account Management teams to support new business opportunities, renewals and existing customer relationships.
• Ensure solutions are technically robust, commercially viable and deliver long-term customer value.
• Maintain accurate activity and opportunity information within CRM systems.
• Contribute to the development of a significant sales pipeline and support the wider pre-sales function.
• Good understanding of enterprise Wi-Fi technologies, including CAPWAP, WPA, 802.1X, mesh networking and wireless controllers.
• Excellent communication and presentation skills, with the ability to build trust and credibility with both technical and non-technical stakeholders.
• Commercial awareness and an understanding of how to balance technical excellence with customer and business requirements.
• Full UK driving licence and the ability to pass BPSS and relevant security clearance checks.