Solution Architect - Customer Service Line - Permanent/ Min once a month in the office - Up to [...]

JR United Kingdom; Chelmsford; Hybrid; GBP 75,000 - 110,000; Full time

Job summary

A leading company in the Financial Services sector is seeking a Solution Architect focused on customer service. The role involves defining technology roadmaps and collaborating with engineering teams. With a hybrid working environment and a competitive salary, this position is ideal for experienced candidates specializing in customer-centric solutions.

Benefits

Up to 18% bonus

Excellent pension plan

Other benefits

Qualifications

• Experience as a Solution Architect in medium to large organisations.
• Expertise in Salesforce (preferably Financial Services Cloud).
• Background in customer-centric functions.

Responsibilities

• Define and deliver technology roadmaps and solution architectures.
• Collaborate with Customer Focused Engineering product teams.
• Drive successful implementation of solutions.

Skills

Agile

Customer Journey experience

Solution Architecture

Salesforce

Digital focused solution architecture

End-to-end solution architecture

Job description

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Solution Architect - Customer Service Line - Permanent/ Min once a month in the office - Up to £110k + excellent package, chelmsford

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Client:

Hawksworth

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

Hawksworth are now recruiting for a Solution Architect who has good experience in the Customer service line for a large organisation. This opportunity will join an architecture team that collaborate closely with Customer Focused Engineering product teams. You will define and deliver technology roadmaps and solution architectures, driving successful implementation.

• The vacancy is permanent.
• Location: London or Bristol
• Hybrid working (expectation is minimum once a month in the office)
• Salary: £75k - £110k + up to 18% bonus + am excellent pension plan and other benefits.
• The client is a global Financial Services company, so a Financial Services background is highly desirable.

We need the following skills and experience:

• Tenure as a Solution Architect and in medium to large organisations
• Background in Agile , product-centric technology development and digital focused solution architecture with experience of customer centric functions.
• End-to-end solution architecture for customer products covering design, modelling, coding frameworks, integrations and operational ownership.
• Expertise in designing solutions using Salesforce (preferably Financial Services Cloud).
• Expertise in enabling CRM within complex application ecosystems.
• Customer Journey experience

If you have the Solution Architecture experience, we require specialising in Customer Service line, then please apply now!