Solution Architect - Customer Service Line - Permanent/ Min once a month in the office - Up to [...]

JR United Kingdom; Telford; Hybrid; GBP 93,000 - 110,000; Full time

Job summary

A leading global Financial Services company is seeking a Solution Architect with a strong background in customer service lines. You will work in Telford with a hybrid model, leading the design and delivery of technology roadmaps and solutions. Experience in Salesforce and Agile methodologies is highly desirable, along with end-to-end solution architecture for customer-facing products. This permanent role offers a competitive salary of up to £110k plus bonuses and excellent benefits.

Benefits

Up to 18% bonus

Excellent pension plan

Hybrid working

Qualifications

• Experience as a Solution Architect in medium to large organizations.
• Expertise in designing solutions using Salesforce, preferably Financial Services Cloud.
• Experience enabling CRM within complex application ecosystems.

Responsibilities

• Define and deliver technology roadmaps and solution architectures.
• Work with architecture teams and product teams for implementation.
• Ensure customer-centric functions are addressed in the solution architecture.

Skills

Solution Architecture

Agile

Digital-focused solution architecture

End-to-end solution architecture

Salesforce

Customer Journey

Job description

Solution Architect - Customer Service Line - Permanent / Minimum once a month in the office - Up to £110k + excellent package, Telford

Client:

Hawksworth

Location:

Telford, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

3

Posted:

04.06.2025

Expiry Date:

19.07.2025

Job Description:

Hawksworth is recruiting for a Solution Architect with experience in the Customer Service line for a large organization. This role involves working with an architecture team that collaborates closely with Customer Focused Engineering product teams. You will define and deliver technology roadmaps and solution architectures, ensuring successful implementation.

• The position is permanent.
• Location: Telford, with hybrid working (minimum once a month in the office)
• Salary: Up to £110k + up to 18% bonus + excellent pension plan and other benefits.
• The client is a global Financial Services company; experience in Financial Services is highly desirable.

Required Skills and Experience:

• Experience as a Solution Architect in medium to large organizations
• Background in Agile, product-centric technology development, and digital-focused solution architecture with customer-centric functions
• End-to-end solution architecture for customer products, including design, modelling, coding frameworks, integrations, and operational ownership
• Expertise in designing solutions using Salesforce (preferably Financial Services Cloud)
• Experience in enabling CRM within complex application ecosystems
• Customer Journey experience

If you have Solution Architecture experience, particularly in the Customer Service line, please apply now!

You can also contact me at [e-mail].

Additional Notes:

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Created on 04/06/2025 by JR, United Kingdom