Solution Architect - Customer Service Line - Permanent/ Min once a month in the office - Up to [...]

JR United Kingdom; Sheffield; Hybrid; GBP 93,000 - 110,000; Full time

Job summary

A leading global Financial Services company is looking for a Solution Architect to enhance their Customer Service line. This permanent role in Sheffield offers up to £110k salary plus an 18% bonus, with the flexibility of hybrid working. The ideal candidate will have strong Solution Architecture experience, particularly in Salesforce, and a background in customer-centric solution development.

Benefits

Excellent pension plan

Up to 18% bonus

Hybrid working options

Qualifications

• Experience as a Solution Architect in medium to large organizations.
• Expertise in Salesforce and Financial Services Cloud.
• End-to-end solution architecture for customer products.

Responsibilities

• Work with product teams to define technology roadmaps.
• Ensure successful implementation of solution architectures.
• Design solutions within complex application ecosystems.

Skills

Solution Architecture

Agile

Customer Journey

Salesforce

Job description

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Solution Architect - Customer Service Line - Permanent/ Min once a month in the office - Up to £110k + excellent package, Sheffield, South Yorkshire

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Client:

Hawksworth

Location:

Sheffield, South Yorkshire, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

Hawksworth is now recruiting for a Solution Architect with strong experience in the Customer Service line for a large organization. This role involves working closely with Customer Focused Engineering product teams to define and deliver technology roadmaps and solution architectures, ensuring successful implementation.

• The position is permanent.
• Location: Sheffield, South Yorkshire
• Hybrid working (minimum once a month in the office)
• Salary: Up to £110k + up to 18% bonus + excellent pension plan and other benefits.

The client is a global Financial Services company, so a background in Financial Services is highly desirable.

Required skills and experience:

• Experience as a Solution Architect in medium to large organizations
• Background in Agile, product-centric technology development, and digital-focused solution architecture with customer-centric functions
• End-to-end solution architecture experience for customer products, including design, modeling, coding frameworks, integrations, and operational ownership
• Expertise in designing solutions using Salesforce (preferably Financial Services Cloud)
• Experience in enabling CRM within complex application ecosystems
• Customer Journey experience

If you have Solution Architecture experience focusing on Customer Service, please apply now!