Solution Architect - Customer Service Line - Permanent/ Min once a month in the office - Up to [...]

JR United Kingdom; Bradford; Hybrid; GBP 75,000 - 110,000; Full time

Job summary

A leading financial services company is seeking a Solution Architect focused on customer service. This permanent role involves defining technology roadmaps and ensuring implementation within a hybrid work environment. Ideal candidates will have a background in Agile and experience with Salesforce, particularly in the Financial Services sector.

Benefits

Bonus up to 18%

Pension plan

Other benefits

Qualifications

• Experience as a Solution Architect in medium to large organizations.
• Expertise in customer-centric technology development.
• Experience in enabling CRM within complex ecosystems.

Responsibilities

• Define and deliver technology roadmaps and solution architectures.
• Ensure successful implementation of solutions.
• Work closely with product teams.

Skills

Agile

Customer Journey

Solution Architecture

Salesforce

Job description

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Solution Architect - Customer Service Line - Permanent/ Min once a month in the office - Up to £110k + excellent package, Bradford

Client:

Hawksworth

Location:

Bradford, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

3

Posted:

04.06.2025

Expiry Date:

19.07.2025

Job Description:

Hawksworth is now recruiting for a Solution Architect with experience in the Customer Service line for a large organization. This role involves working closely with Customer Focused Engineering product teams to define and deliver technology roadmaps and solution architectures, ensuring successful implementation.

• The vacancy is permanent.
• Location: Bradford, UK
• Hybrid working (minimum once a month in the office)
• Salary: £75k - £110k + up to 18% bonus + pension and other benefits.

The client is a global Financial Services company, so a background in Financial Services is highly desirable.

Required Skills and Experience:

• Experience as a Solution Architect in medium to large organizations
• Background in Agile, product-centric technology development, and digital solution architecture with customer-centric functions
• End-to-end solution architecture for customer products, including design, modeling, coding frameworks, integrations, and operational ownership
• Expertise in designing solutions using Salesforce (preferably Financial Services Cloud)
• Experience in enabling CRM within complex application ecosystems
• Customer Journey experience

If you have Solution Architecture experience focusing on Customer Service, please apply now!