Solution Architect - Customer Service Line - Permanent/ Min once a month in the office - Up to [...]

JR United Kingdom; Leeds; Hybrid; GBP 90,000 - 110,000; Full time

Job summary

A leading company seeks a Solution Architect specialized in Customer Service to join their architecture team in Leeds. The role is permanent with a salary of up to £110k plus an 18% bonus, hybrid working arrangements, and excellent benefits. Candidates should possess strong experience in solution architecture, particularly in customer-focused products and Agile methodologies.

Benefits

Excellent pension plan

Up to 18% bonus

Qualifications

• Experience as a Solution Architect in medium to large organisations.
• Background in Agile and product-centric technology development.
• Expertise in designing solutions using Salesforce.

Responsibilities

• Define and deliver technology roadmaps and solution architectures.
• Ensure successful implementation of customer-focused solutions.
• Collaborate within an architecture team with product-focused engineering teams.

Skills

Solution Architecture

Agile

Digital-focused solution architecture

Customer Journey experience

Tools

Salesforce

Job description

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Solution Architect - Customer Service Line - Permanent/ Min once a month in the office - Up to £110k + excellent package, Leeds, West Yorkshire

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Client:

Hawksworth

Location:

Leeds, West Yorkshire, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

Hawksworth is now recruiting for a Solution Architect with strong experience in the Customer Service line for a large organisation. This role involves working within an architecture team that collaborates closely with Customer Focused Engineering product teams. You will define and deliver technology roadmaps and solution architectures, ensuring successful implementation.

• The vacancy is permanent.
• Location: Leeds, West Yorkshire
• Hybrid working (minimum once a month in the office)
• Salary: up to £110k + up to 18% bonus + excellent pension plan and other benefits.

Required Skills and Experience:

• Experience as a Solution Architect in medium to large organisations
• Background in Agile, product-centric technology development, and digital-focused solution architecture with customer-centric functions
• End-to-end solution architecture for customer products, including design, modelling, coding frameworks, integrations, and operational ownership
• Expertise in designing solutions using Salesforce (preferably Financial Services Cloud)
• Experience in enabling CRM within complex application ecosystems
• Customer Journey experience

If you have Solution Architecture experience, particularly in Customer Service, please apply now!