Solution Architect - Customer Service Line - Permanent/ Min once a month in the office - Up to [...]

JR United Kingdom; Luton; Hybrid; GBP 75,000 - 110,000; Full time

Job summary

A leading global Financial Services company is seeking a highly skilled Solution Architect with a focus on customer service functionalities. The role involves defining and implementing technology solutions in a hybrid working environment, maintaining engagement in a dynamic and customer-centric sector. The ideal candidate will have strong expertise in Agile methodologies and Salesforce, coupled with end-to-end solution architecture experience.

Benefits

Up to 18% bonus

Excellent pension plan

Flexible working environment

Qualifications

• Experience as a Solution Architect in medium to large organizations.
• Background in Agile, product-centric technology development.
• End-to-end experience in solution architecture for customer products.

Responsibilities

• Define and deliver technology roadmaps and solution architectures.
• Ensure successful implementation working with Customer Focused Engineering teams.
• Design solutions using Salesforce, preferably Financial Services Cloud.

Skills

Agile

Solution Architecture

Salesforce

Customer Journey

Job description

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Solution Architect - Customer Service Line - Permanent/ Min once a month in the office - Up to £110k + excellent package, Luton, Bedfordshire

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Client:

Hawksworth

Location:

Luton, Bedfordshire, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

Hawksworth is now recruiting for a Solution Architect with strong experience in the Customer Service Line for a large organization. This role involves working closely with Customer Focused Engineering product teams to define and deliver technology roadmaps and solution architectures, ensuring successful implementation.

• The position is permanent.
• Location: Luton, Bedfordshire
• Hybrid working model, with a minimum of once a month in the office.
• Salary: £75k - £110k + up to 18% bonus + excellent pension plan and other benefits.
• The client is a global Financial Services company; experience in Financial Services is highly desirable.

Required skills and experience:

• Experience as a Solution Architect in medium to large organizations.
• Background in Agile, product-centric technology development, and digital-focused solution architecture, especially in customer-centric functions.
• End-to-end solution architecture experience for customer products, including design, modeling, coding frameworks, integrations, and operational ownership.
• Expertise in designing solutions using Salesforce, preferably Financial Services Cloud.
• Experience in enabling CRM within complex application ecosystems.
• Customer Journey experience.

If you have Solution Architecture experience, particularly in Customer Service, please apply now!