Solution Architect - Customer Service Line - Permanent/ Min once a month in the office - Up to [...]

JR United Kingdom; Ipswich; Hybrid; GBP 75,000 - 110,000; Full time

Job summary

A leading global Financial Services company is seeking a Solution Architect specializing in Customer Service. This permanent role involves developing technology solutions while working collaboratively with product teams. Candidates must possess extensive experience in customer-centric architecture, particularly with Salesforce. The position offers a hybrid working model and an attractive salary package with additional benefits.

Benefits

Pension

18% bonus

Additional benefits

Qualifications

• Experience as a Solution Architect in medium to large organizations.
• End-to-end solution architecture experience for customer products.
• Expertise in designing solutions using Salesforce.

Responsibilities

• Define and deliver technology roadmaps and solution architectures.
• Work closely with product teams to ensure successful implementation.
• Enable CRM within complex application ecosystems.

Skills

Agile

Solution Architecture

Customer Journey

Salesforce

CRM Integration

Digital-focused solutions

Job description

Social network you want to login/join with:

Solution Architect - Customer Service Line - Permanent/ Min once a month in the office - Up to £110k + excellent package, Ipswich

col-narrow-left

Client:

Hawksworth

Location:

Ipswich or other locations as specified

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Views:

3

Posted:

04.06.2025

Expiry Date:

19.07.2025

col-wide

Job Description:

Hawksworth is recruiting for a Solution Architect with experience in the Customer Service Line for a large organization. This role involves working closely with Customer Focused Engineering product teams to define and deliver technology roadmaps and solution architectures, ensuring successful implementation.

• The position is permanent.
• Location options include Ipswich, London, or Bristol.
• Hybrid working model: minimum once a month in the office.
• Salary: £75k - £110k, plus up to 18% bonus, pension, and other benefits.
• The client is a global Financial Services company; experience in Financial Services is highly desirable.

Required skills and experience include:

• Experience as a Solution Architect in medium to large organizations.
• Background in Agile, product-centric technology development, and digital-focused solution architecture with customer-centric functions.
• End-to-end solution architecture experience for customer products, including design, modeling, coding frameworks, integrations, and operational ownership.
• Expertise in designing solutions using Salesforce, preferably Financial Services Cloud.
• Experience in enabling CRM within complex application ecosystems.
• Customer Journey experience.

If you have Solution Architecture experience with a focus on Customer Service, please apply now!