Solihull Multichannel Customer Service Advisor

Essential Employment; Coleshill Heath; On-site; GBP 16,000 - 23,000; Full time

Job summary

Essential Employment is seeking a Customer Service Advisor in Solihull for a full-time temporary contract. You will handle enquiries via face-to-face, telephone, email, live chat and SMS, delivering a friendly, professional service.

The role requires a customer-focused, flexible team member who can understand needs, provide guidance and resolve issues across services such as Council Tax, Benefits, Social Services, Registrars and Environmental.

Qualifications

• Experience in customer service or call centre.
• Excellent communication and interpersonal skills.

Responsibilities

• Answer enquiries via face-to-face, telephone, email, live chat and SMS.
• Provide a seamless, courteous service and resolve issues.
• Understand customer needs and guide them to appropriate services.
• Handle complex contacts across services such as Council Tax, Benefits, Social Services, Registrars and Environmental.

Job description

Essential Employment is seeking a Customer Service Advisor in Solihull for a full-time temporary contract. You will handle enquiries via face-to-face, telephone, email, live chat and SMS, delivering a friendly, professional service.

The role requires a customer-focused, flexible team member who can understand needs, provide guidance and resolve issues across services such as Council Tax, Benefits, Social Services, Registrars and Environmental.