Temporary Public Service Customer Care Advisor

KC Group; Metropolitan Borough of Solihull; On-site; GBP 15,000 - 22,000; Full time

Job summary

KC Group are recruiting for an experienced and customer-focused Customer Service Advisor to join a public sector organisation’s contact team based in the Solihull area. This is a full-time temporary role with a basic DBS required.

The role covers a wide range of services including Benefits, Social Services and Environmental Services, interacting with customers via phone, email, live chat and in person. The position operates Monday to Friday, 9am-5pm.

Qualifications

• A Level 3 qualification in Customer Service or Administration or equivalent experience.
• Extensive experience working in a high-volume customer service environment.
• Strong verbal and written communication skills.
• Confident user of IT systems including Microsoft Office and customer databases.

Responsibilities

• Handle a diverse range of customer enquiries in a timely, courteous, and professional manner.
• Advise and resolve complex queries with empathy and attention to detail.
• Log, update, and resolve cases using multiple IT systems.
• Communicate clearly with customers, internal teams and external partners.
• Support face-to-face service delivery and end-of-day cash handling.

Skills

Communication skills

Customer service experience

MS Office proficiency

IT systems use

Sensitive enquiries handling

Education

A Level 3 qualification in Customer Service or Administration

Tools

Microsoft Office

Customer databases

Job description

KC Group are recruiting for an experienced and customer-focused Customer Service Advisor to join a public sector organisation’s contact team based in the Solihull area. This is a full-time temporary role with a basic DBS required.

The role covers a wide range of services including Benefits, Social Services and Environmental Services, interacting with customers via phone, email, live chat and in person. The position operates Monday to Friday, 9am-5pm.