Council Customer Service Advisor – Office Based

Concept Resources; Coleshill Heath; On-site; GBP 16,000 - 23,000; Full time

Job summary

Concept Resources are recruiting an experienced Customer Service Advisor to join Solihull Metropolitan Borough Council in a busy contact centre.

You will handle enquiries via face-to-face, telephone, email and online chat, providing accurate information on council services and processing payments while maintaining records.

This temporary, office-based position requires a professional, communicative approach and the ability to resolve issues at first contact where possible.

Qualifications

• Experience providing customer service in a busy environment.
• Proven ability to communicate clearly with residents across channels.
• Multichannel handling including face-to-face, telephone, email and online chats.

Responsibilities

• Provide professional customer service through face-to-face appointments, telephone, email, live chat and written correspondence.
• Respond to enquiries relating to council services and direct to appropriate departments.
• Identify customer needs and provide accurate information, guidance and resolution at first contact where possible.
• Handle difficult conversations and complaints in a courteous and professional manner.
• Maintain accurate customer records using internal systems and processes.
• Process payments (cash, card, postal) in line with financial procedures and assist with end-of-day banking.

Skills

Customer service

Communication

Multichannel support

Job description

Concept Resources are recruiting an experienced Customer Service Advisor to join Solihull Metropolitan Borough Council in a busy contact centre.

You will handle enquiries via face-to-face, telephone, email and online chat, providing accurate information on council services and processing payments while maintaining records.

This temporary, office-based position requires a professional, communicative approach and the ability to resolve issues at first contact where possible.