Public Sector Customer Service Advisor - Onsite, Solihull (Contract)

Civic Recruitment Limited; Metropolitan Borough of Solihull; On-site; GBP 19,000 - 23,000; Full time

Job summary

Civic Recruitment Limited is seeking a Customer Service Advisor for a 3-month contract with a local authority. This onsite role is based in Solihull and involves handling a range of enquiries across Council Tax, Benefits, Social Services, Registrars, and Environmental.

You will work 37 hours per week (4 days 9-5 and 1 day 9-4:30), with basic DBS required and a biweekly payment schedule. You will handle cash, cards, and payments, and use ICT systems to resolve issues efficiently.

Qualifications

• Experience handling a diverse range of customer enquiries via face-to-face, telephone, email, live chat and SMS.
• Experience managing difficult or sensitive customer issues and complaints.
• Experience in cash handling, processing payments and end-of-day banking procedures.

Responsibilities

• Answer all enquiries in a timely, courteous and professional manner, ensuring customer needs are understood and followed through to conclusion.
• Handle complex contacts and provide advice within service areas such as Council Tax, Benefits, Social Services, Registrars, and Environmental.
• Work as part of a team to handle difficult or sensitive issues and customer complaints effectively.
• Assess customer needs, resolve issues, or escalate appropriately while keeping accurate and up-to-date records.
• Deal with cash, card and postal payments, internal remittances, cash ordering administration, and end-of-day banking procedures in line with financial regulations.
• Utilise available ICT systems to effectively deal with a wide range of customer enquiries.

Skills

Customer service

Multi-channel support

Cash handling

Complaint handling

Job description

Civic Recruitment Limited is seeking a Customer Service Advisor for a 3-month contract with a local authority. This onsite role is based in Solihull and involves handling a range of enquiries across Council Tax, Benefits, Social Services, Registrars, and Environmental.

You will work 37 hours per week (4 days 9-5 and 1 day 9-4:30), with basic DBS required and a biweekly payment schedule. You will handle cash, cards, and payments, and use ICT systems to resolve issues efficiently.