Software Trainer

Digital Waffle

Milton Keynes

Hybrid

GBP 35,000 - 50,000

Full time

14 days+

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Benefits offered by this job

25 days annual leave plus bank holidays

Two annual wellbeing days

Enhanced pension contributions

Employee Assistance Programme

Flexible benefits platform

Performance-related bonus

Job summary

A leading software company is looking for a Software Trainer in Milton Keynes. In this hybrid role, you will deliver customer training sessions and support system configuration while building lasting relationships with clients to enhance their platform use. A minimum of 2 years' experience in training or customer delivery is essential. Enjoy competitive benefits including flexible working, a performance-related bonus, and wellbeing initiatives.

Qualifications

Minimum 2 years’ experience in software training or a similar customer delivery role.
Strong organisational skills, with a keen eye for detail and accuracy.
Excellent communication skills, with the ability to simplify complex topics.

Responsibilities

Deliver training during customer implementations and new project rollouts.
Build lasting, trust-based relationships that deliver measurable business impact.
Support customers with system configuration, setup, and data validation.

Job description

Overview

Software Trainer – Milton Keynes (Hybrid)

Our client is seeking an engaging and confident Software Trainer to join their Customer Experience team. In this pivotal role, you’ll empower customers to get the most out of their platform — from onboarding new clients to helping existing users maximise their results. This is a people-centric position where your ability to build relationships, communicate clearly, and deliver impactful training will directly influence customer success and product adoption.

Key Responsibilities

Take the lead in delivering training during customer implementations and new project rollouts.
Partner with Project Managers, Product Managers, and Customer Experience teams across the full customer journey.
Drive customer engagement through active participation in feedback channels and the company’s ideas forum.
Deliver tailored remote and on-site training sessions, adapting to customer needs (travel across the UK & Ireland required, with occasional overseas visits).
Support customers with system configuration, setup, and data validation during new deployments.
Manage personal workload effectively, contributing to team capacity planning and performance goals.
Gather and share customer feedback to support ongoing product and service improvements.
Represent the voice of the customer, helping shape the platform’s evolution.
Build lasting, trust-based relationships that deliver measurable business impact.

What You’ll Bring

Minimum 2 years’ experience in software training or a similar customer delivery role.
A genuine passion for helping people succeed through clear, engaging training.
Strong organisational skills, with a keen eye for detail and accuracy.
Confidence presenting and delivering sessions both online and in person.
Excellent communication skills, with the ability to simplify complex topics.
Curiosity and problem-solving ability, combined with a strong technical aptitude.
Comfort working with technology and the ability to learn new systems quickly.

What’s on Offer

25 days annual leave plus bank holidays, with extra days awarded for long service.
Two annual wellbeing days and a personal budget to spend quality time with someone important to you.
Enhanced pension contributions for long-term financial security.
Two paid volunteering days each year for charity or sustainability initiatives.
Salary sacrifice schemes, including electric vehicle and cycle-to-work options.
24/7 access to an Employee Assistance Programme for confidential advice and support.
Flexible benefits platform offering discounts, learning opportunities, and life assurance.
A supportive, people-first culture focused on wellbeing and growth.
Performance-related bonus recognising your contribution.
Regular social and company-wide events, with each department managing its own budget.
Opportunities to attend conferences, learning forums, and away days in the UK and abroad.