Training and Software Support Guru

TruBlue; United Kingdom; Remote; GBP 25,000 - 35,000; Full time

Job summary

A leading tech company in the UK is seeking a Training and Software Support Guru to enhance customer satisfaction. This role involves engaging with clients to address their queries through emails, video calls, and phone. Ideal candidates will have excellent communication skills and a passion for customer support. Experience in troubleshooting and customer relationship management is essential. This is a full-time remote position.

Qualifications

• At least 2 years experience in a similar role
• Ability to work independently and remotely
• Demonstrated strong customer relationship skills

Responsibilities

• Engaging with customers and resolving queries across multiple channels
• Facilitating onboarding of new customers with training
• Planning and preparing for customer training sessions
• Supporting all general queries that come through to support

Skills

Excellent written and verbal communication skills

Troubleshooting and problem-solving

Attention to detail

Teamwork

Strong customer relationship skills

Self-driven

Analytical skills

General I.T. knowledge

Tools

Ticket software

Job description

We are looking for an additional Training and Software Support Guru to join our ever expanding Support team. You will need to be proactive, customer-centric, and to take accountability for the customer experience. A self-starter and team player. You’ll need to be able to demonstrate a successful track record in Customer Support and have a passion for understanding customer problems. The mission is to ensure all customers receive the best customer experience and understand the true value of TruBlue for their business.

Role

• You will be responsible for engaging with customers and managing to resolve their queries across multiple channels, including email, video calls and phone;
• Assist in the facilitation of the onboarding of new TruBlue customers including providing on-line training and the occasional on-site training.
  
• Planning and preparing for each session, depending on the customers’ requirements.
• Support all general queries that come through to Support.

Experience

• Excellent written and verbal communication skills;
• Demonstrate experience in troubleshooting and problem-solving;
• High attention to detail;
• Ability to work independently and as part of a team;
• Demonstrated strong customer relationship skills, an ability to engage with all levels.
• Ability to be self-driven and self-sufficient while working remotely;
• Strong analytical and problem-solving skills.
• General I.T. knowledge
• At least 2 years’ experience in a similar role

Desired Skills/Experience:

• Knowledge of the KBB Industry
• Experience in using ticket software
• Own car and Full Driving licence

The Team

At TruBlue, we have the very best people who are passionate about our product and supporting our customers.

We offer a supportive team environment that is focused on delivering exceptional support to TruBlue Customers through understanding their needs and providing proactive solutions and education.

Our team works remotely so that you can do your part from the comfort of your own home - communication, organisation, accountability, and autonomy are key to your success.

Teamwork is the foundation of our company culture and success.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Human Resources

• Industries

  Software Development

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