Software Support Specialist — Hybrid (Level 2/3)

NCR Atleos; Dundee; Hybrid; GBP 32,000 - 42,000; Full time

Job summary

NCR Atleos in Dundee is seeking a Software Support Specialist to join Level 2/3 teams, hybrid work. You will investigate and resolve moderately complex software issues, document bugs, and reproduce issues in test environments to drive quality service.

We value strong troubleshooting, analytical thinking, and clear communication as you advise customers and help with configuration and optimization, collaborating across teams.

Qualifications

• Bachelor's degree in computer science-related field as listed.
• Strong troubleshooting and analytical abilities.
• Excellent communication and interpersonal skills.
• Customer-focused with proactive problem solving.

Responsibilities

• Investigating and resolving moderately complex software issues.
• Identifying, confirming, and documenting product bugs.
• Reproducing customer-reported issues in test environments.
• Advising customers on product usage and best practices.
• Assisting with software configuration and optimization.
• Collaborating with cross-functional teams to drive issue resolution.
• Following and contributing to structured support processes and documentation to ensure consistent, high-quality service delivery.

Skills

Customer-focused

Troubleshooting

Analytical thinking

Communication skills

Team collaboration

Education

Bachelor's degree in computer science or related field

Tools

ATM Client Software

Client/Server technologies

Windows technologies

Job description

NCR Atleos in Dundee is seeking a Software Support Specialist to join Level 2/3 teams, hybrid work. You will investigate and resolve moderately complex software issues, document bugs, and reproduce issues in test environments to drive quality service.

We value strong troubleshooting, analytical thinking, and clear communication as you advise customers and help with configuration and optimization, collaborating across teams.