SW Support Specialist

NCR Atleos; Dundee; Hybrid; GBP 32,000 - 42,000; Full time

Job summary

NCR Atleos in Dundee is seeking a Software Support Specialist to join Level 2/3 teams, hybrid work. You will investigate and resolve moderately complex software issues, document bugs, and reproduce issues in test environments to drive quality service.

We value strong troubleshooting, analytical thinking, and clear communication as you advise customers and help with configuration and optimization, collaborating across teams.

Qualifications

• Bachelor's degree in computer science-related field as listed.
• Strong troubleshooting and analytical abilities.
• Excellent communication and interpersonal skills.
• Customer-focused with proactive problem solving.

Responsibilities

• Investigating and resolving moderately complex software issues.
• Identifying, confirming, and documenting product bugs.
• Reproducing customer-reported issues in test environments.
• Advising customers on product usage and best practices.
• Assisting with software configuration and optimization.
• Collaborating with cross-functional teams to drive issue resolution.
• Following and contributing to structured support processes and documentation to ensure consistent, high-quality service delivery.

Skills

Customer-focused

Troubleshooting

Analytical thinking

Communication skills

Team collaboration

Education

Bachelor's degree in computer science or related field

Tools

ATM Client Software

Client/Server technologies

Windows technologies

Job description

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Software Support Specialist

Location: Dundee (Hybrid)

Grade: 9

Position Summary & Key Areas of Responsibility

As a Software Support Analyst, you’ll be part of our Level 2 or Level 3 support teams, working closely with global customers, internal engineering teams, and fellow support specialists.

• Investigating and resolving moderately complex software issues.
• Identifying, confirming, and documenting product bugs.
• Reproducing customer-reported issues in test environments.
• Advising customers on product usage and best practices.
• Assisting with software configuration and optimization.
• Collaborating with cross-functional teams to drive issue resolution.
• Following and contributing to structured support processes and documentation to ensure consistent, high-quality service delivery.

What We’re Looking For

We’re seeking a technically skilled, customer-focused professional who thrives in a collaborative environment.

• A process-oriented mindset with a strong attention to detail
• Solid understanding of software systems and troubleshooting methodologies.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• A proactive, solution-oriented approach to customer support.

Comprehensive training and mentorship will be provided to help you succeed in this position.

Why Join Us?

• Work with cutting-edge proprietary software used by clients worldwide.
• Be part of a supportive, growth-oriented team.
• Receive structured onboarding, ongoing training, and career development opportunities.
• Make a real impact by helping customers overcome challenges and achieve success.

Technical Qualifications

• ATM Client Software
• Client/Server technologies.
• Microsoft Windows technologies.
• Any exposure to ATM/ITM operations and technologies would be a plus but is not required.

Basic Qualifications

• Bachelor's degree in a computer/science-related field, typically software engineering, electronics, information systems, or a related field.

Visit our careers site for a list of the benefits offered in your region in addition to a competitive base salary and strong work/family programs.

#LI-Hybrid #LI-AG1

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

Help us bring innovation to financial institutions across the globe. At NCR Atleos, you’ll have meaningful and relevant work experiences, with opportunities to learn and make a real contribution. We are dedicated to solving the challenges our customers face through continuous innovation and a commitment to setting the highest standard in self-service banking. A career at NCR Atleos means embracing our innovative culture and values, seeking new adventures and carving your own path.