Social Housing Scheduler & Repairs Coordinator

Example Recruitment Group; Greater London; On-site; GBP 26,000 - 34,000; Full time

Job summary

Example Recruitment Group is seeking a highly organised Scheduler to join our established property maintenance team in Greater London. You will handle enquiries, bookings and plan repairs, coordinating operatives and ensuring timely updates across systems.

The role requires IT literacy with scheduling software experience (ROCC, DRS or Opti-time), strong communication and attention to detail. You will support the wider scheduling team and act as a vital link between residents, operatives and

Qualifications

• IT literacy and confidence using scheduling and job management systems.
• Strong communication skills, telephone manner and customer service excellence.
• Ability to prioritise workload and meet tight deadlines in a busy environment.
• Experience in scheduling, planning, administration or high-volume customer service.
• Experience in social housing, repairs or maintenance environments.
• Knowledge of repairs and maintenance terminology and KPIs.

Responsibilities

• Provide excellent customer service to residents, handling enquiries, bookings and appointment changes.
• Plan, schedule and manage repairs and maintenance works efficiently, maximising operative productivity.
• Allocate and update jobs using scheduling and job management systems (e.g. ROCC, DRS, Opti-time).
• Work closely with supervisors and operatives to coordinate daily workloads and optimise routes.
• Manage emergency and priority works appropriately, escalating to out-of-hours services only when required.
• Monitor work in progress, ensuring jobs are progressed and closed within target timescales.
• Ensure operatives are correctly using and updating PDAs and digital systems.
• Act as the key communication link between residents, operatives and client teams.
• Maintain accurate records, notes and job updates across all systems.
• Support the wider scheduling team, providing cover during absences where required.

Skills

Scheduling software

Customer service

Organised

Attention to detail

Tools

ROCC

DRS

Opti-time

Job description

Example Recruitment Group is seeking a highly organised Scheduler to join our established property maintenance team in Greater London. You will handle enquiries, bookings and plan repairs, coordinating operatives and ensuring timely updates across systems.

The role requires IT literacy with scheduling software experience (ROCC, DRS or Opti-time), strong communication and attention to detail. You will support the wider scheduling team and act as a vital link between residents, operatives and