Office-Based Repairs & Scheduling Specialist

Confidential; England; On-site; GBP 26,000 - 30,000; Full time

Job summary

Confidential is seeking a Scheduler / Repairs Planner for a busy property maintenance operation. You will organise works, book appointments and support day-to-day maintenance activity in a fully office-based environment.

Ideal candidates have experience in social housing or property services, are comfortable on the phone, and can stay organised as workloads change. You will liaise with residents, operatives and internal teams to keep schedules on track.

Qualifications

• Experience planning or scheduling responsive repairs.
• Good working knowledge of SOR codes and how they are used within repairs and maintenance.
• Experience managing a high volume of jobs and changing priorities.
• Experience coordinating operatives and/or subcontractors.
• Confident communicating with customers and residents, including vulnerable residents.
• Comfortable handling a high volume of calls and enquiries; Able to prioritise emergency and urgent repairs alongside planned workloads.
• Strong organisational skills and the ability to keep accurate records.
• Comfortable using job management, scheduling or repairs systems.
• Confident using Microsoft Office.
• Able to remain calm and make sensible decisions when plans change at short notice.
• Comfortable working full time from the office.

Responsibilities

• Booking repair and maintenance appointments.
• Working with SOR codes as part of the repairs process.
• Scheduling operatives and coordinating daily workloads.
• Speaking with tenants and residents over the phone.
• Rearranging appointments when priorities change.
• Updating job information and keeping records accurate.
• Liaising with engineers, tradespeople and operational teams.
• Helping resolve scheduling clashes and missed appointments.
• Supporting urgent and reactive works.
• Keeping customers updated on appointment times and changes.

Skills

Scheduling repairs

High call volume

Communication skills

Office software

Tools

SOR codes

Job description

Confidential is seeking a Scheduler / Repairs Planner for a busy property maintenance operation. You will organise works, book appointments and support day-to-day maintenance activity in a fully office-based environment.

Ideal candidates have experience in social housing or property services, are comfortable on the phone, and can stay organised as workloads change. You will liaise with residents, operatives and internal teams to keep schedules on track.