Social Care Information Apprentice 28 hours - Temporary / Fixed Term

Vale of Glamorgan; Barry; On-site; GBP 12,000 - 18,000; Full time

Job summary

Vale of Glamorgan Council is offering a Social Care Information Apprentice role to begin a career in a supportive team. You will develop administration, communication, and digital skills while helping families access information and support services.

The apprenticeship lasts 18 months with a clear development pathway toward higher-level roles. You will work with the Family Information Service, respond to enquiries, maintain local service data, support newsletters and online content, and gain

Qualifications

• Apprenticeship with hands-on experience across admin and customer service.
• Ability to work with a range of digital systems and databases.
• Willingness to gain a recognised qualification during the program.

Responsibilities

• Respond to enquiries from families, carers, professionals, and partner organisations via phone, email and digital channels.
• Maintain and update information on local services using the Dewis Cymru website and review accuracy with providers.
• Process registrations and support The Index for Children and Young People with Disabilities or Additional Needs.
• Assist with creating and updating newsletters, website content, information guides and digital resources.
• Provide administrative support to ensure a responsive and efficient service.

Skills

Administration skills

Communication skills

Digital skills

Tools

Dewis Cymru

Job description

About the role

This is an exciting opportunity to begin your career within a supportive and friendly team while gaining a recognised qualification. As a Social Care Information Apprentice, you'll develop valuable administration, communication, and digital skills while helping families and professionals' access important information and support services.

You will complete a relevant qualification alongside your day-to-day role, gaining practical experience and professional development along the way.

In this role, you will support the day-to-day running of the Family Information Service, respond to enquiries from families, carers, professionals, and partner organisations via phone, email, and digital channels.

You’ll maintain and update information on local services using the Dewis Cymru website. You will contact organisations and service providers to review and confirm information accuracy.

You will support The Index for Children and Young People with Disabilities or Additional Needs by processing registrations and reviewing information with families. You'll assist with creating and updating newsletters, website content, information guides, and digital resources.

In addition, you will develop confidence using a range of digital systems, databases, and communication tools, while providing administrative support that helps the team deliver an efficient and responsive service.

This apprenticeship provides a clear development pathway, with opportunities to build skills and progress into more specialist or higher-level roles in the future.

Additional information

Start Your Career with Us

Are you looking to start your career in a supportive role where you can learn, grow, and make a real difference?

We're offering an exciting opportunity to join our Social Care Information Team as an Apprentice. You'll gain hands-on experience across a wide range of administrative and customer service activities while working towards a recognised qualification.

Upon successful completion of the apprenticeship and qualification, there may be an opportunity to progress into a Trainee/Administrator role within the team, subject to performance, behaviours and the availability of a suitable role. This is an 18-month fixed-term apprenticeship, providing valuable skills and experience to support your career development.

At the Vale of Glamorgan Council, we're committed to supporting you to develop your skills, confidence, and future career, no matter where you're starting from.

Additional Information

For further information, please contact:
Lyndsey Richards
07974814635
[e-mail]

Please see the attached job description and person specification for further information.