Family Information Services Apprentice - Admin & Digital Skills

Vale of Glamorgan; Barry; On-site; GBP 12,000 - 18,000; Full time

Job summary

Vale of Glamorgan Council is offering a Social Care Information Apprentice role to begin a career in a supportive team. You will develop administration, communication, and digital skills while helping families access information and support services.

The apprenticeship lasts 18 months with a clear development pathway toward higher-level roles. You will work with the Family Information Service, respond to enquiries, maintain local service data, support newsletters and online content, and gain

Qualifications

• Apprenticeship with hands-on experience across admin and customer service.
• Ability to work with a range of digital systems and databases.
• Willingness to gain a recognised qualification during the program.

Responsibilities

• Respond to enquiries from families, carers, professionals, and partner organisations via phone, email and digital channels.
• Maintain and update information on local services using the Dewis Cymru website and review accuracy with providers.
• Process registrations and support The Index for Children and Young People with Disabilities or Additional Needs.
• Assist with creating and updating newsletters, website content, information guides and digital resources.
• Provide administrative support to ensure a responsive and efficient service.

Skills

Administration skills

Communication skills

Digital skills

Tools

Dewis Cymru

Job description

Vale of Glamorgan Council is offering a Social Care Information Apprentice role to begin a career in a supportive team. You will develop administration, communication, and digital skills while helping families access information and support services.

The apprenticeship lasts 18 months with a clear development pathway toward higher-level roles. You will work with the Family Information Service, respond to enquiries, maintain local service data, support newsletters and online content, and gain