Social Care Info Apprentice: Kickstart Admin & Digital

Vale of Glamorgan Council; Barry; On-site; GBP 12,000 - 16,000; Full time

Benefits offered by this job

18-month apprenticeship

Job summary

Vale of Glamorgan Council invites applications for a Social Care Information Apprentice. You will help families and professionals access information and support services while gaining a recognised qualification.

The role emphasizes administration, digital skills, and customer service within the Family Information Service. The apprenticeship lasts 18 months with a clear development pathway into more specialist roles.

Qualifications

• Enthusiastic, organised and eager to learn.
• Good communication skills and comfortable using digital systems.
• Able to manage tasks accurately and maintain confidentiality.
• Willingness to develop in administration, customer service, information management or digital support.

Responsibilities

• Respond to enquiries from families, carers, professionals and partners via phone, email and digital channels.
• Maintain and update information on local services using the Dewis Cymru website.
• Contact organisations to review and confirm information accuracy.
• Support the Index for Children and Young People with Disabilities or Additional Needs by processing registrations.
• Assist with creating and updating newsletters, website content, information guides and digital resources.

Skills

Communication skills

Organisational skills

Attention to detail

Teamwork

Tools

Microsoft Office

Job description

Vale of Glamorgan Council invites applications for a Social Care Information Apprentice. You will help families and professionals access information and support services while gaining a recognised qualification.

The role emphasizes administration, digital skills, and customer service within the Family Information Service. The apprenticeship lasts 18 months with a clear development pathway into more specialist roles.