Social Care Information Apprentice 28 hours - Temporary / Fixed Term

Vale of Glamorgan Council; Barry; On-site; GBP 12,000 - 16,000; Full time

Benefits offered by this job

18-month apprenticeship

Job summary

Vale of Glamorgan Council invites applications for a Social Care Information Apprentice. You will help families and professionals access information and support services while gaining a recognised qualification.

The role emphasizes administration, digital skills, and customer service within the Family Information Service. The apprenticeship lasts 18 months with a clear development pathway into more specialist roles.

Qualifications

• Enthusiastic, organised and eager to learn.
• Good communication skills and comfortable using digital systems.
• Able to manage tasks accurately and maintain confidentiality.
• Willingness to develop in administration, customer service, information management or digital support.

Responsibilities

• Respond to enquiries from families, carers, professionals and partners via phone, email and digital channels.
• Maintain and update information on local services using the Dewis Cymru website.
• Contact organisations to review and confirm information accuracy.
• Support the Index for Children and Young People with Disabilities or Additional Needs by processing registrations.
• Assist with creating and updating newsletters, website content, information guides and digital resources.

Skills

Communication skills

Organisational skills

Attention to detail

Teamwork

Tools

Microsoft Office

Job description

About us

The Social Care Information Team is passionate about making information easy to find, easy to understand, and accessible to everyone who needs it. We support families, individuals, professionals, and communities to navigate the wide range of services available across the Vale of Glamorgan.

Role overview

This role will support our Family Information Service (FIS) - the Vale’s first point of contact for information on childcare, activities, and services for children, young people, and families. Delivered through the Vale Family Compass, the service helps ensure people can quickly access the support and information they need.
We are a friendly, supportive team that values learning, development, and collaboration. Alongside supporting the Family Information Service, you’ll also contribute to improving social care information across the wider Social Services Directorate.
As an apprenticeship opportunity, this role offers the chance to gain valuable workplace experience while completing a recognised qualification and developing skills for a future career in administration, digital services, information management, or customer support.
We embrace the Vale of Glamorgan Council’s core values of being ambitious, open, together, and proud. We are ambitious in our approach, always looking forward and embracing new ways of working to invest in our future. We work together collaboratively, respecting diversity and delivering quality services. Above all, we are proud to serve our communities and to be part of the Vale of Glamorgan Council.

About the role

This is an exciting opportunity to begin your career within a supportive and friendly team while gaining a recognised qualification. As a Social Care Information Apprentice, you’ll develop valuable administration, communication, and digital skills while helping families and professionals’ access important information and support services.
You will complete a relevant qualification alongside your day-to-day role, gaining practical experience and professional development along the way.
In this role, you will support the day-to-day running of the Family Information Service, respond to enquiries from families, carers, professionals, and partner organisations via phone, email, and digital channels.
You’ll maintain and update information on local services using the Dewis Cymru website. You will contact organisations and service providers to review and confirm information accuracy.
You will support The Index for Children and Young People with Disabilities or Additional Needs by processing registrations and reviewing information with families. You’ll assist with creating and updating newsletters, website content, information guides, and digital resources.
In addition, you will develop confidence using a range of digital systems, databases, and communication tools, while providing administrative support that helps the team deliver an efficient and responsive service.
This apprenticeship provides a clear development pathway, with opportunities to build skills and progress into more specialist or higher-level roles in the future.

About you

This role may be for you if you are enthusiastic, organised, and eager to learn. You don’t need extensive experience – we’re interested in your potential, attitude, and willingness to develop.
You should have good communication skills and be comfortable (or willing to become comfortable) using digital systems and Microsoft Office applications. The role requires attention to detail, the ability to manage tasks accurately, maintain confidentiality, and take a flexible approach to work, while being able to work both independently and as part of a team.
An interest in developing skills in administration, customer service, information management, or digital support would be beneficial, along with a commitment to working towards a recognised qualification.
Additional information

Start your career with us

Are you looking to start your career in a supportive role where you can learn, grow, and make a real difference?
We’re offering an exciting opportunity to join our Social Care Information Team as an Apprentice. You’ll gain hands‑on experience across a wide range of administrative and customer service activities while working towards a recognised qualification.
Upon successful completion of the apprenticeship and qualification, there may be an opportunity to progress into a Trainee/Administrator role within the team, subject to performance, behaviours and the availability of a suitable role. This is an 18-month fixed‑term apprenticeship, providing valuable skills and experience to support your career development.
At the Vale of Glamorgan Council, we’re committed to supporting you to develop your skills, confidence, and future career, no matter where you’re starting from.

Additional information

For further information, please contact:
Lyndsey Richards
07974814635
[e-mail]
Please see the attached job description and person specification for further information.