Social Care Co-ordinator

Sandwell Metropolitan Borough Council; Ocker Hill; On-site; GBP 39,000 - 43,000; Full time

Job summary

Sandwell Metropolitan Borough Council, within Adult Social Care, is seeking an experienced Social Care Co‑ordinator to support the Joint Equipment Stores service and help residents stay safe and independent at home. You will lead frontline staff, supervise performance, manage HR processes, drive service improvements and ensure safeguarding and high standards of delivery.

A driving licence is required to travel across the borough and work weekends on a rota.

Qualifications

• NVQ Level 3 or equivalent in relevant field.
• At least two years' relevant experience in Adult Social Care, health, prevention services or related environment.
• At least one year's experience supervising or managing staff, performance and service delivery.
• Experience of improving services and the customer experience.
• Knowledge of safeguarding, relevant legislation, assessment frameworks and service delivery within Adult Social Care.
• Strong leadership, communication, organisational and problem‑solving skills.
• Commitment to person‑centred practice and achieving excellent outcomes for vulnerable adults.

Responsibilities

• Lead, supervise and motivate frontline staff to maintain high standards.
• Manage HR processes including recruitment, attendance, capability, disciplinary and grievances.
• Monitor performance and ensure compliance with safeguarding and quality standards.
• Promote person-centred practice and positive outcomes for vulnerable adults.
• Respond professionally to complaints and enquiries with clear communication.

Education

NVQ Level 3 or equivalent

Job description

Working within Adult Social Care, you will support the effective day‑to‑day delivery of Joint Equipment Stores. You will lead and supervise frontline staff, promote high standards of practice and ensure residents receive timely, person‑centred support that achieves positive outcomes., Lead, supervise and motivate frontline staff, creating a positive, inclusive and high-performing team culture. Support staff to help vulnerable adults achieve their goals, exercise choice and maximise their independence. Complete regular supervision and appraisals, identifying and addressing individual training and development needs. Promote continuous improvement, support changes in practice and embed consistently high standards of service delivery. Manage relevant HR processes, including recruitment, attendance, capability, disciplinary and grievance matters, in accordance with council policies. Monitor performance, address areas requiring improvement and ensure compliance with legislation, safeguarding requirements, procedures and quality standards. Respond professionally to complaints and enquiries, maintaining excellent customer care and clear communication. Demonstrate resilience and sound judgement when managing complex situations and challenging behaviour.
We are looking for an experienced, motivated and compassionate Social Care Co‑ordinator to join our highly regarded Joint Equipment Stores service. This is an exciting opportunity to contribute to a borough‑wide preventative service that supports adults to remain safe, well and independent in their own homes.

• A relevant professional qualification, NVQ Level 3 or equivalent.
• At least two years' relevant experience in Adult Social Care, health, prevention services or a related environment.
• At least one year's experience of supervising or managing staff, performance and service delivery.
• Experience of improving services and the customer experience.
• Knowledge of safeguarding, relevant legislation, assessment frameworks and service delivery within Adult Social Care. Strong leadership, communication, organisational and problem‑solving skills.
• A commitment to person‑centred practice and achieving excellent outcomes for vulnerable adults.

Working arrangements

This service operates seven days a week, and the postholder will work one weekend in four as part of a rota. You must be willing to work from any base in Sandwell and may be required to move between teams or functions according to service needs. You must be able to travel throughout the borough. A full current driving licence and the ability to use fleet vehicles are required. The role may involve using a vehicle for visits and transporting customers or small items of equipment.

Joint Equipment Stores is at the forefront of preventative support, helping people live independently for longer and reducing the need for more intensive services. In this role, you will have the opportunity to make a visible difference to residents' lives, shape service quality and support a skilled and committed workforce.

Band F, SCP 26-31 (£38,510 - £43,149 per annum) + weekend enhancements.