Social Care Co-ordinator

Wmjobs; West Midlands; On-site; GBP 39,000 - 43,000; Full time

Job summary

Wmjobs is seeking an experienced Social Care Co-ordinator for the Joint Equipment Stores service. You will lead frontline teams, supervise staff and ensure timely, person-centred support to promote independence in residents’ homes.

The role requires a professional qualification (NVQ3+), several years in Adult Social Care, and a track record of service improvement and strong safeguarding knowledge.

Qualifications

• NVQ Level 3 or equivalent qualification.
• At least two years’ relevant experience in Adult Social Care or a related environment.
• At least one year supervising staff, performance and service delivery.
• Experience of improving services and the customer experience.
• Knowledge of safeguarding, legislation, assessment frameworks and service delivery in Adult Social Care.
• Strong leadership, communication, organisational and problem-solving skills.
• Commitment to person-centred practice and achieving excellent outcomes for vulnerable adults.

Responsibilities

• Lead, supervise and motivate frontline staff, creating a positive, inclusive and high-performing team culture.
• Support staff to help vulnerable adults achieve their goals, exercise choice and maximise independence.
• Complete regular supervision and appraisals, identifying development needs and embedding high standards of service delivery.
• Manage HR processes including recruitment, attendance, capability, disciplinary and grievance matters.
• Monitor performance, address improvements and ensure compliance with legislation and safeguarding requirements.
• Respond professionally to complaints and enquiries, maintaining excellent customer care.
• Demonstrate resilience and sound judgement in complex situations and challenging behaviour.

Skills

Leadership

Staff supervision

People management

Communication

Problem-solving

Safeguarding knowledge

Education

NVQ Level 3 or equivalent

Job description

Social Care Co-ordinator – Joint Equipment Stores

Help lead a service that enables people to live safely and independently.

We are looking for an experienced, motivated and compassionate Social Care Co-ordinator to join our highly regarded Joint Equipment Stores service. This is an exciting opportunity to contribute to a borough-wide preventative service that supports adults to remain safe, well and independent in their own homes.

About the role

Working within Adult Social Care, you will support the effective day-to-day delivery of Joint Equipment Stores. You will lead and supervise frontline staff, promote high standards of practice and ensure residents receive timely, person-centred support that achieves positive outcomes.

Key responsibilities

• Lead, supervise and motivate frontline staff, creating a positive, inclusive and high-performing team culture.
• Support staff to help vulnerable adults achieve their goals, exercise choice and maximise their independence.
• Complete regular supervision and appraisals, identifying and addressing individual training and development needs. Promote continuous improvement, support changes in practice and embed consistently high standards of service delivery.
• Manage relevant HR processes, including recruitment, attendance, capability, disciplinary and grievance matters, in accordance with council policies.
• Monitor performance, address areas requiring improvement and ensure compliance with legislation, safeguarding requirements, procedures and quality standards.
• Respond professionally to complaints and enquiries, maintaining excellent customer care and clear communication.
• Demonstrate resilience and sound judgement when managing complex situations and challenging behaviour.

About you

• A relevant professional qualification, NVQ Level 3 or equivalent.
• At least two years’ relevant experience in Adult Social Care, health, prevention services or a related environment.
• At least one year’s experience of supervising or managing staff, performance and service delivery.
• Experience of improving services and the customer experience.
• Knowledge of safeguarding, relevant legislation, assessment frameworks and service delivery within Adult Social Care. Strong leadership, communication, organisational and problem-solving skills.
• A commitment to person-centred practice and achieving excellent outcomes for vulnerable adults.

Working arrangements

This service operates seven days a week, and the postholder will work one weekend in four as part of a rota.

You must be willing to work from any base in Sandwell and may be required to move between teams or functions according to service needs.

You must be able to travel throughout the borough.

A full current driving licence and the ability to use fleet vehicles are required.

The role may involve using a vehicle for visits and transporting customers or small items of equipment.

Why join us?

Joint Equipment Stores is at the forefront of preventative support, helping people live independently for longer and reducing the need for more intensive services.

In this role, you will have the opportunity to make a visible difference to residents’ lives, shape service quality and support a skilled and committed workforce.

Salary

Band F, SCP 26-31 (£38,510 - £43,149 per annum)+ weekend enhancements.