Senior Care and Housing Support Officer

We Manage Jobs(WMJobs); Rowley Regis; On-site; GBP 28,000 - 32,000; Full time

Job summary

Sandwell Council is hiring a Senior Care and Housing Support Officer at Willow Gardens Extra Care Services in Rowley Regis. The role focuses on delivering high-quality care and housing support to older people living independently, in line with CQC standards and Sandwell values.

You will supervise frontline staff, help develop person-centred care and tenancy support plans, assist with medication management and housing functions, and maintain accurate records.

Qualifications

• NVQ Level 2 in Care (or equivalent).
• Level 2 Literacy qualification (or equivalent).
• A minimum of two years' experience supporting vulnerable adults, older people, people with disabilities or people living with dementia.
• Knowledge of Care Quality Commission standards and the inspection framework.
• An understanding of Extra Care services, including both care and housing support elements.
• Good communication, organisational and record-keeping skills.
• A commitment to person-centred care, dignity, equality and inclusion.

Responsibilities

• Provide support, guidance and observational supervision to frontline care staff.
• Support the completion and review of person-centred care and support plans.
• Assist with medication management, including ordering, checking and administration where appropriate.
• Support the delivery of housing management and tenancy support functions.
• Promote safeguarding, wellbeing and independence for people who use our services.
• Coordinate activities and opportunities that enhance community involvement and social engagement.
• Provide management cover and undertake duty management responsibilities as required.
• Maintain accurate records and contribute to continuous service improvement.

Skills

Care experience

Communication skills

Record-keeping

Dignity & inclusion awareness

CQC standards knowledge

Extra Care understanding

Education

NVQ Level 2 in Care

Level 2 Literacy

Job description

Job Title: Senior Care and Housing Support Officer

Salary: Band D SCP 9-17 (£28,153 - £32,046)

Contract Type: Permanent
Hours: 30 hours per week
Location: Willow Gardens Extra Care Services, Harvest Road, Rowley Regis, B65 8FG

An exciting opportunity has arisen for a Senior Care and Housing Support Officer to join our friendly and supportive team at Willow Gardens Extra Care Services. Willow Gardens provides high-quality care and housing support to older people living independently in their own homes within an Extra Care setting. We are committed to promoting independence, choice, dignity and wellbeing for the people who use our services.

About the role

As a Senior Care and Housing Support Officer, you will play a key role in supporting the day-to-day delivery of a high-quality care and housing support service. You will provide practical guidance and on-the-job observational supervision to frontline care staff, ensuring services are delivered in line with Care Quality Commission (CQC) standards and Sandwell Council values.

You will support individuals to maximise their independence, contribute to the development and review of person-centred care and support plans, and assist with housing-related support that enables tenants to maintain successful tenancies.

The role will also involve providing management cover in the absence of the Extra Care Manager, Assistant Manager or Support Team Manager, undertaking duty management responsibilities, responding to emergencies and working collaboratively with health professionals, housing services and partner agencies.

Key Responsibilities

• Provide support, guidance and observational supervision to frontline care staff.
• Support the completion and review of person-centred care and support plans.
• Assist with medication management, including ordering, checking and administration where appropriate.
• Support the delivery of housing management and tenancy support functions.
• Promote safeguarding, wellbeing and independence for people who use our services.
• Coordinate activities and opportunities that enhance community involvement and social engagement.
• Provide management cover and undertake duty management responsibilities as required.
• Maintain accurate records and contribute to continuous service improvement.

What we're looking for

We are seeking an enthusiastic and motivated individual who has:

• NVQ Level 2 in Care (or equivalent).
• Level 2 Literacy qualification (or equivalent).
• A minimum of two years' experience supporting vulnerable adults, older people, people with disabilities or people living with dementia.
• Knowledge of Care Quality Commission standards and the inspection framework.
• An understanding of Extra Care services, including both care and housing support elements.
• Good communication, organisational and record-keeping skills.
• A commitment to person-centred care, dignity, equality and inclusion.

Working Pattern

This post is for 30 hours per week and includes a requirement to work weekends, Bank Holidays and occasional night shifts in line with service needs. Flexibility to work across Extra Care services may also be required.

Why Sandwell Council?

At Sandwell Council, our work has a real impact. We are proud to be a values-led organisation that supports its employees with excellent benefits, a competitive remuneration package and a strong focus on learning and development. By joining us, you'll play a key role in helping residents access the housing services and support they need whilst contributing to thriving communities across the borough.

Important Information

This post is subject to an enhanced DBS check and is exempt from the Rehabilitation of Offenders Act 1974 due to the nature of the work with vulnerable adults.

Informal Enquiries

For an informal discussion about this opportunity, please contact Lorraine Skipp or Tracy Edwards on 0121 569 5816.

We reserve the right to close this vacancy early should a high number of applications be received. Applicants are therefore strongly encouraged to apply as soon as possible.

If you are an internal candidate and currently at risk, please let the recruiting manager know.

We place equality, diversity and inclusion at the core of who we are and how we lead, where every voice matters. At Sandwell, we recognise and value the richness that comes from diverse lived experiences, perspectives, backgrounds and identities. This diversity makes us a stronger and more effective council.

We welcome applications from all backgrounds and are committed to building a workplace where everyone feels they belong, are treated fairly and have the opportunity to thrive. Creating an environment where colleagues feel respected, supported and able to contribute fully is central to our culture and the way we work.