SOC Supervisor

Securitas; Waltham Cross; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Learning and Development opportunities

Mentorship

Big-brand discounts

Give back schemes

Job summary

Securitas in Waltham Cross is seeking an experienced SOC Supervisor to oversee the day-to-day operations of the Security Operations Centre, ensuring top-tier service delivery across ARC, Communications and Dispatch. You will lead a team of operators, drive performance, and support recruitment, onboarding and reporting in a fast-paced environment.

The role offers 40 hours per week (Mon-Fri, 9am-5pm) at £18.00 per hour, with learning and development opportunities and a range of benefits.

Qualifications

• Valid SIA licence.
• CCTV licence.
• Experience in managing a team.
• Right to work in the UK with a traceable history.
• Strong communication in English (written and spoken).

Responsibilities

• Lead and manage a team of customer service operators, fostering a culture of excellence.
• Maintain comprehensive operational knowledge of SOC functions (ARC, Comms and Dispatch).
• Be accountable for KPIs and ensure high performance and service levels.
• Ensure the highest standards in SOC operations.
• Be the first escalation point for internal/external complaints and provide prepared responses.

Skills

SIA licence

CCTV licence

Managerial experience

Right to work in UK

Team player

English communication

Job description

Location: Waltham Cross,EN8 8YD
Pay: £18.00 per hour
Hours: 40 hours per week: Monday to Friday - 9am to 5pm
From day one, you’ll gain access to outstanding Learning and Development opportunities, Mentorship, and a whole load of benefits from big brand discounts to give back schemes!

See a Different World. Where potential is seen and progress is nurtured.

This is an exciting opportunity for an experienced SOC professional to join Securitas as an SOC Supervisor, supporting a globally recognised technology client. The successful candidate will be responsible for overseeing the day-to-day operation of the Security Operations Centre, ensuring the highest standards of service delivery across ARC, Communications, and Dispatch functions, while driving operational excellence and outstanding customer service

Leading a team of skilled customer service operators, the SOC Supervisor will play a key role in performance management, staff development, and fostering a culture of excellence. The position also involves managing team recruitment and onboarding, monitoring operational performance, and ensuring service levels are consistently met within a fast-paced, high-profile environment.

This isn’t just another job. It’s your opportunity to step into a role as a SOC Supervisorwhere your potential is recognised, your contribution is valued, and your progress is supported every step of the way

Job Description

Responsibilities

You’ll play a vital part in keeping people, property, and information safe. That includes:

• Lead and manager a team of customer service operators, fostering a culture of excellence
• Maintain a comprehensive operational knowledge of all SOC functions, especially ARC, Comms and Dispatch
• Be accountable for KPIs, ensuring all operatives are managed to achieve outstanding performance and service
• Ensure the highest standards are maintained in SOC operations
• Be the first point of escalation for internal and external customer complaints, preparing responses and escalating serious matters to the SOC Manager
• Support management by providing evidence-based reporting, identifying causes and proposing solutions to barriers to excellence within the SOC and company wide
• Support and stand in for absences of operational supervisors as needed

Please note - The responsibilities listed here aren’t the full picture—but they give you a good sense of the role.

Qualifications

What we’re looking for:

We’re looking for someone who sees a different world—someone who values teamwork, shows initiative, and wants to grow. Ideally, you’ll have:

• A valid SIA licence
• CCTV licence
• Managerial experience
• Reliable and trustworthy
• The right to work in the UK, with a 5-year checkable history
• Team player
• Strong communication skills in English—both written and spoken

Additional Information

It’s great to see you’re considering a career with Securitas UK! You're one step closer to joining a global team of 336,000+ colleagues who help make the world a safer place each and every day.

Here, we live by our values of Integrity, Vigilance and Helpfulness, which help guide how we operate and how our people experience work, each and every day! We have a promise too:

• Opportunity – We see potential in every person and situation
• People – We open our eyes to all that’s good
• Purpose – We make your world a safer place

We understand the importance of reward and recognition when it comes to our peoples work. From day one you're able to:

• Save More: Exclusive employee big brand discounts through STRIVE, Cycle to Work savings, Specsavers offers and free mortgage advice.
• Look After Your Health: Healthcare cash plans, dental cover plans, 24/7 GP access, mental wellbeing support and online dental advice.
• Plan for Your Future: Pension scheme, Payroll ISA and financial wellbeing resources to help you achieve your goals.
• Peace of Mind: Life assurance and support for you and your family when it matters most.