SOC Supervisor

Securitas; Cheshunt; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Employee discounts

Health and wellbeing support

Pension and financial wellbeing

Life assurance

EV Schemes

Job summary

Securitas UK is seeking an experienced SOC Supervisor to oversee the day-to-day operations of our Security Operations Centre, including ARC, Communications and Dispatch, and to drive performance and service excellence. You will lead a team of customer service operators, manage recruitment and onboarding, monitor KPIs, and develop staff in a fast-paced, high-profile environment.

Strong English communication and a valid SIA license are required.

Qualifications

• A valid SIA licence is required.
• CCTV licence is required.
• Managerial experience in SOC/Data Centre environments is preferred.
• SOC/Data Centre experience is desirable.
• Reliable and trustworthy with a 5-year checkable history in the UK.
• Strong communication skills in English, both written and spoken.

Responsibilities

• Lead and manage a team of customer service operators, fostering a culture of excellence.
• Maintain comprehensive operational knowledge of all SOC functions, especially ARC, Communications and Dispatch.
• Be accountable for KPIs and ensure high performance and service levels.
• Be the first point of escalation for internal and external customer complaints and provide responses.
• Support management with evidence-based reporting and identify barriers to excellence.

Skills

SIA licence

CCTV licence

Managerial experience

SOC/Data Centre experience

Team player

Strong communication skills in English

Job description

This is an exciting opportunity for an experienced SOC professional to join Securitas as an SOC Supervisor, supporting a globally recognised technology client. The successful candidate will be responsible for overseeing the day-to-day operation of the Security Operations Centre, ensuring the highest standards of service delivery across ARC, Communications, and Dispatch functions, while driving operational excellence and outstanding customer service Leading a team of skilled customer service operators, the SOC Supervisor will play a key role in performance management, staff development, and fostering a culture of excellence. The position also involves managing team recruitment and onboarding, monitoring operational performance, and ensuring service levels are consistently met within a fast-paced, high-profile environment. This isn't just another job. It's your opportunity to step into a role as a SOC Supervisor where your potential is recognised, your contribution is valued, and your progress is supported every step of the way, You'll play a vital part in keeping people, property, and information safe. That includes:

• Lead and manager a team of customer service operators, fostering a culture of excellence
• Maintain a comprehensive operational knowledge of all SOC functions, especially ARC, Comms and Dispatch
• Be accountable for KPIs, ensuring all operatives are managed to achieve outstanding performance and service
• Ensure the highest standards are maintained in SOC operations
• Be the first point of escalation for internal and external customer complaints, preparing responses and escalating serious matters to the SOC Manager
• Support management by providing evidence-based reporting, identifying causes and proposing solutions to barriers to excellence within the SOC and company wide
• Support and stand in for absences of operational supervisors as needed

Please note - The responsibilities listed here aren't the full picture-but they give you a good sense of the role. If you meet the minimum requirements and believe you've got what it takes to succeed, we'd love to hear from you.

We're looking for someone who sees a different world - someone who values teamwork, shows initiative, and wants to grow. Ideally, you'll have:

• A valid SIA licence
• CCTV licence
• Managerial experience
• SOC/Data Centre experience
• Reliable and trustworthy
• The right to work in the UK, with a 5-year checkable history
• Team player
• Strong communication skills in English-both written and spoken

See a different world with Securitas UK

Ready to make a difference? You're one step closer to joining over 322,000 colleagues worldwide who help make your world a safer place every day. At Securitas, our values of Integrity, Vigilance and Helpfulness guide everything we do. We believe in making a clear promise to our people:

• Opportunity - Seeing potential in every person
• People - Putting people at the heart of what we do
• Purpose - Making your world a safer place

Creating spaces for you to belong

We're proud to be a Level 2 Disability Confident Employer and are committed to creating an inclusive workplace where everyone can thrive. Through our networks, partnerships and celebrations throughout the year, we're building a culture where differences are valued and people can be themselves.

So what happens next? Our Talent Team reviews every application carefully and is here to support you throughout the process. Whatever the outcome, you'll always hear back from us.

From day one, you'll have access to a range of benefits, including:

• Employee discounts with leading global and local brands.
• Health and wellbeing support, 24/7 online GP services.
• Pension and financial wellbeing resources and support.
• Life assurance for added peace of mind.
• Employee eligibility to EV Schemes (Subject to graded benefits).

Keen to take the next step... Join a team that values your contribution, supports your growth and helps you build a rewarding career.