SOC Team Lead - Security Operations Center

Securitas UK; Waltham Cross; On-site; GBP 45,048,000 - 60,890,000; Full time

Benefits offered by this job

Employee discounts

Health and wellbeing support

Pension and financial wellbeing

Life assurance

EV Schemes eligibility

Job summary

Securitas UK in Waltham Cross is seeking an experienced SOC Supervisor to oversee the day-to-day operation of the Security Operations Centre for a global technology client. The role focuses on driving service delivery across ARC, Communications and Dispatch with a culture of excellence.

You will lead a team of operators, manage performance, and support recruitment and onboarding while maintaining high standards in a fast-paced environment. Strong English communication is essential.

Qualifications

• Valid SIA licence.
• CCTV licence.
• Managerial experience in SOC/Data Centre.
• SOC/Data Centre experience.
• Reliable and trustworthy.
• Right to work in the UK with a 5-year checkable history.
• Team player with strong English communication.

Responsibilities

• Lead and manage a team of customer service operators, fostering a culture of excellence.
• Maintain a comprehensive operational knowledge of all SOC functions, especially ARC, Comms and Dispatch.
• Be accountable for KPIs, ensuring all operatives are managed to achieve outstanding performance and service.
• Ensure the highest standards are maintained in SOC operations.
• Be the first point of escalation for internal and external customer complaints, preparing responses and escalating serious matters to the SOC Manager.
• Support management by providing evidence-based reporting, identifying causes and proposing solutions to barriers to excellence within the SOC and company wide.
• Support and stand in for absences of operational supervisors as needed.

Skills

SIA licence

CCTV licence

Managerial experience

SOC/Data Centre experience

Reliable and trustworthy

The right to work in the UK

Team player

English communication

Job description

Securitas UK in Waltham Cross is seeking an experienced SOC Supervisor to oversee the day-to-day operation of the Security Operations Centre for a global technology client. The role focuses on driving service delivery across ARC, Communications and Dispatch with a culture of excellence.

You will lead a team of operators, manage performance, and support recruitment and onboarding while maintaining high standards in a fast-paced environment. Strong English communication is essential.