SOC Supervisor: Lead Security Operations & Elevate Team

Securitas UK; United Kingdom; Remote; GBP 33,000 - 44,000; Full time

Benefits offered by this job

Learning and development

Mentorship

Brand discounts

Give back schemes

Job summary

Securitas UK is seeking an experienced SOC Supervisor in Waltham Cross to oversee the day-to-day operation of the Security Operations Centre, ensuring high service standards across ARC, Communications and Dispatch. You will lead a team of customer service operators, drive performance, staff development, and recruitment, and monitor KPIs in a fast-paced, high-profile environment.

From day one, you’ll access learning opportunities and benefits while joining a global team that values integrity and

Qualifications

• SIA licence required.
• CCTV licence required.
• Previous managerial experience preferred.
• Reliable and trustworthy, with a stable record.
• Right to work in the UK with a 5-year checkable history.
• Team player with good collaboration skills.
• Strong written and spoken English communication.

Responsibilities

• Lead and manage a team of customer service operators, fostering a culture of excellence
• Maintain a comprehensive operational knowledge of all SOC functions, especially ARC, Comms and Dispatch
• Be accountable for KPIs, ensuring all operatives are managed to achieve outstanding performance and service
• Ensure the highest standards are maintained in SOC operations
• Be the first point of escalation for internal and external customer complaints, preparing responses and escalating serious matters to the SOC Manager
• Support management by providing evidence-based reporting, identifying causes and proposing solutions to barriers to excellence within the SOC and company wide
• Support and stand in for absences of operational supervisors as needed

Skills

SIA licence

CCTV licence

Managerial experience

Reliable and trustworthy

Right to work in UK (5-year history)

Team player

Strong English communication

Job description

Securitas UK is seeking an experienced SOC Supervisor in Waltham Cross to oversee the day-to-day operation of the Security Operations Centre, ensuring high service standards across ARC, Communications and Dispatch. You will lead a team of customer service operators, drive performance, staff development, and recruitment, and monitor KPIs in a fast-paced, high-profile environment.

From day one, you’ll access learning opportunities and benefits while joining a global team that values integrity and