SOC Supervisor - Lead Security Operations & Service Excellence

Securitas; Waltham Cross; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Learning and Development opportunities

Mentorship

Big-brand discounts

Give back schemes

Job summary

Securitas in Waltham Cross is seeking an experienced SOC Supervisor to oversee the day-to-day operations of the Security Operations Centre, ensuring top-tier service delivery across ARC, Communications and Dispatch. You will lead a team of operators, drive performance, and support recruitment, onboarding and reporting in a fast-paced environment.

The role offers 40 hours per week (Mon-Fri, 9am-5pm) at £18.00 per hour, with learning and development opportunities and a range of benefits.

Qualifications

• Valid SIA licence.
• CCTV licence.
• Experience in managing a team.
• Right to work in the UK with a traceable history.
• Strong communication in English (written and spoken).

Responsibilities

• Lead and manage a team of customer service operators, fostering a culture of excellence.
• Maintain comprehensive operational knowledge of SOC functions (ARC, Comms and Dispatch).
• Be accountable for KPIs and ensure high performance and service levels.
• Ensure the highest standards in SOC operations.
• Be the first escalation point for internal/external complaints and provide prepared responses.

Skills

SIA licence

CCTV licence

Managerial experience

Right to work in UK

Team player

English communication

Job description

Securitas in Waltham Cross is seeking an experienced SOC Supervisor to oversee the day-to-day operations of the Security Operations Centre, ensuring top-tier service delivery across ARC, Communications and Dispatch. You will lead a team of operators, drive performance, and support recruitment, onboarding and reporting in a fast-paced environment.

The role offers 40 hours per week (Mon-Fri, 9am-5pm) at £18.00 per hour, with learning and development opportunities and a range of benefits.