Security Supervisor — Lead, Patrol & Incident Response

Manchester Arndale; United Kingdom; Remote; GBP 27,000 - 36,000; Full time

Benefits offered by this job

Award-Winning Employer

Digital Learning

Retail Perks via Hapi app

Flexible Pay via Wagestream

Job summary

OCS UK & Ireland is seeking an experienced Security Supervisor to lead on-site security operations, supervise Security Officers, and uphold high standards of safety and customer service.

You will act as the first point of escalation for incidents, conduct regular site patrols and risk assessments, and ensure reporting is timely and accurate. The role requires a valid SIA licence, DBS clearance, Right to Work in the UK, and flexibility to work nights, weekends and public holidays.

Qualifications

• Experience in security supervision or team leadership.
• Strong report writing and incident documentation skills.
• Excellent communication and customer service mindset.

Responsibilities

• Supervise, support and motivate Security Officers to ensure duties are carried out effectively and professionally.
• Act as the first point of escalation for incidents, operational issues and security concerns.
• Conduct regular site patrols, security inspections and risk assessments.
• Investigate incidents and accidents, ensuring appropriate actions are taken and documented.
• Maintain a visible and professional security presence to deter unauthorised activity and reassure site users.
• Respond promptly to security incidents, emergencies and customer enquiries.
• Liaise with clients, contractors and management teams to ensure service delivery standards are met.
• Support the training, mentoring and development of security personnel.
• Ensure compliance with company policies, assignment instructions and regulatory requirements.
• Manage shift handovers, duty allocations, site reporting and key control procedures.
• Complete and review incident reports, occurrence logs and operational records accurately and in a timely manner.
• Identify opportunities to improve service delivery and operational efficiency.

Skills

Right to Work in the UK

Enhanced DBS clearance

BS7858 clearance

SIA Licence

Security supervisory experience

Strong communication

Report writing

MS Office / IT skills

Organisational skills

Customer-focused

Shifts flexibility

CCTV & access control knowledge

Job description

OCS UK & Ireland is seeking an experienced Security Supervisor to lead on-site security operations, supervise Security Officers, and uphold high standards of safety and customer service.

You will act as the first point of escalation for incidents, conduct regular site patrols and risk assessments, and ensure reporting is timely and accurate. The role requires a valid SIA licence, DBS clearance, Right to Work in the UK, and flexibility to work nights, weekends and public holidays.