SOC Operator

Mitie Group plc.; Northampton; On-site; GBP 21,000 - 30,000; Full time

Job summary

Mitie Group plc in Northampton is expanding our B&Q Security Operations Centre and seeks vigilant SOC Operators to join on a permanent basis. You will monitor CCTV, manage incidents, and coordinate with on-site teams. The role includes day, night and weekend shifts on a 4 on, 4 off pattern (12-hour shifts: 7am–7pm, 8am–8pm or 7pm–7am).

Start date ASAP. Excellent communication, tech-savvy mindset and ability to stay calm under pressure are essential; SIA CCTV licence is a plus, with training

Qualifications

• Excellent communication and report-writing skills.
• Proficient with Microsoft Office (Word, Excel, Outlook).
• Ability to follow detailed processes and make quick decisions.
• Willingness to work 4-on, 4-off shift pattern.
• Active SIA CCTV Licence is a plus.

Responsibilities

• Proactive Monitoring: Operating CCTV to detect and deter criminal activity.
• Incident Management: Lead during live incidents with on-site teams.
• Evidence Gathering: Write accurate incident reports and compile evidence.
• Customer Service: Handle calls and emails professionally.
• Compliance: Adhere to data protection laws and standards.

Skills

Excellent Communicators

Tech-Savvy

Cool Under Pressure

Team Players

Flexibility

SIA CCTV Licence (plus)

Tools

Microsoft Office

Job description

Job Title: Security Operations Centre (SOC) Operator
Location: Northampton
Salary: Competitive
Shift Pattern: 4 on, 4 off (12-hour shifts: Days, Nights & Weekends | 7am–7pm, 8am–8pm, and 7pm–7am)
Start Date: ASAP – We want the right person in our team today!

At Mitie, we look after the places, assets, and people that keep the UK running. We are currently expanding our dedicated B&Q Security Operations Centre (SOC) team in Northampton, and we are looking for vigilant, proactive, and communication-focused individuals to join us on a permanent basis.

What You'll Do as a SOC Operator:

As a vital part of our security network, you will be the "eyes and ears" protecting B&Q stores and distribution centres nationwide. Your day-to-day will include:

• Proactive Monitoring: Operating state-of-the-art CCTV systems to detect, deter, and disrupt criminal activity.
• Incident Management: Taking control during live incidents, communicating clearly with on-site teams, and coordinating with law enforcement when needed.
• Evidence Gathering: Writing accurate incident reports and compiling evidence packs to support investigations.
• Customer Service: Handling incoming calls and emails with the utmost professionalism.
• Compliance: Ensuring all operations strictly adhere to data protection laws and industry standards.

What We Are Looking For:

• Excellent Communicators: You need a positive attitude, a professional telephone manner, and the ability to write clear, concise reports.
• Tech-Savvy Individuals: Comfortable using computers, including Microsoft Office (Word, Excel, Outlook).
• Cool Under Pressure: The ability to stay focused, follow detailed processes, and make quick decisions in fast-paced situations.
• Team Players: A strong work ethic and the ability to build great relationships with colleagues and clients.
• Flexibility: Ready to commit to a 4-on, 4-off shift pattern covering days, nights, and weekends.
• Holding an active SIA CCTV Licence is a major plus, but not essential as we can fund this for the right candidate!