Sneaker Store Team Lead – Elevate Customer Experience

Footlocker; Manchester; On-site; GBP 14,000 - 19,000; Full time

Benefits offered by this job

Hourly pay range £10.00–£13.85

28 days holiday

Associate discount 30-50%

Wellbeing options

Employee Assistance Program

Sick pay

Head Office internships

Ambassador programme

Development opportunities

Job summary

Foot Locker in Manchester is seeking an in-store supervisor to lead a team and deliver exceptional customer experiences. You’ll drive sales, mentor staff, and ensure store standards meet brand expectations while you work closely with the Store Manager and assistants.

You will thrive on talking sneakers, resolving issues with a smile, and creating a positive, inclusive environment for both customers and colleagues.

Qualifications

• At least 1 year of retail supervisor experience.
• Confident and comfortable engaging customers to deliver an elevated experience.
• Motivated to achieve great results from interactions with customers and athletic products.
• Initiates completion of tasks without necessary supervision.
• Flexible availability - including nights, weekends, and holidays.

Responsibilities

• Inspire, and motivate your team to drive sales that deliver exceptional customer service.
• Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service.
• Delivering sales, customer experience, merchandising, visual, and operational expectations.
• Maintaining personal and productivity goals.
• Uphold the quality and productivity of every aspect of your store.
• Act as a partner between customers, sales associates, Assistant Manager and the Store Manager.
• Ability to learn and share expertise of products and trends to fit customer's needs.
• Maintains an awareness of all product knowledge, and current or upcoming product / trends.
• Contributes to a positive and inclusive work environment.

Skills

Retail supervisor experience

Customer engagement

Leadership and motivation

Flexibility

Communication skills

Job description

Foot Locker in Manchester is seeking an in-store supervisor to lead a team and deliver exceptional customer experiences. You’ll drive sales, mentor staff, and ensure store standards meet brand expectations while you work closely with the Store Manager and assistants.

You will thrive on talking sneakers, resolving issues with a smile, and creating a positive, inclusive environment for both customers and colleagues.