Sneaker Retail CX Pro: Elevate Customer Experience

Footlocker; Royal Borough of Kingston upon Thames; On-site; GBP 14,000 - 19,000; Full time

Benefits offered by this job

From: £10.00 - £14.12 per hour

28 days holiday – plus an extra day

Associate discount of between 30 – 50%

WellHub - Daily Wellbeing options for

Employee Assistance Program – Retail

Company Sick Payscheme

Head Office Internships

Development Opportunities

Job summary

Foot Locker in Kingston upon Thames is hiring a sales associate to talk enthusiastically about athletic sneakers and apparel, delivering an elevated in-store experience. You will work as part of a team on the sales floor, meeting personal and productivity goals while providing excellent customer service.

The role emphasizes building natural conversations, adapting to different customers, resolving issues with a smile, and staying knowledgeable about current product trends.

Qualifications

• 0-3 year of retail experience
• Confident and comfortable engaging customers to deliver an elevated experience
• Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products
• Initiates completion of tasks or activities without necessary supervision
• Flexible availability – including nights, weekends, and holidays

Responsibilities

• Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
• Delivering sales, outstanding customer experience, and operational expectations
• Maintaining personal and productivity goals
• Connects with every customer by asking open-ended questions to assess needs
• Ability to learn and share expertise of products and trends to fit customer’s needs
• Maintains an awareness of all product knowledge, and current or upcoming product / trends
• Contributes to a positive and inclusive work environment

Skills

Retail experience

Customer engagement

Team collaboration

Flexible availability

Job description

Foot Locker in Kingston upon Thames is hiring a sales associate to talk enthusiastically about athletic sneakers and apparel, delivering an elevated in-store experience. You will work as part of a team on the sales floor, meeting personal and productivity goals while providing excellent customer service.

The role emphasizes building natural conversations, adapting to different customers, resolving issues with a smile, and staying knowledgeable about current product trends.