Retail Shift Lead - Elevate Customer Experience & Sales

Foot Locker; Newcastle upon Tyne; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

28 days holiday

Associate discount 30–50%

WellHub – Daily Wellbeing options

Employee Assistance Program – Retail

Job summary

Foot Locker is seeking a Store Supervisor to lead in-store customer experiences and drive sales in the United Kingdom. You will guide the team, ensure product knowledge, and maintain service standards while collaborating with store leadership.

You will oversee daily operations, motivate staff, manage schedules, and contribute to an inclusive work environment. Benefits include strong employee discounts and wellbeing programs.

Qualifications

• At least 2 years of retail experience.
• At least 1 year of retail supervisor experience.
• Confident engaging customers to deliver an elevated experience.
• Motivated to achieve great results from interacting with customers and athletic products.
• Initiates completion of tasks or activities without necessary supervision.
• Flexible availability – including nights, weekends, and holidays.

Responsibilities

• Inspire and motivate your team to drive sales and deliver exceptional customer service.
• Ensure high levels of customer satisfaction by being knowledgeable on all products and collaborating with co-workers.
• Deliver sales, customer experience, merchandising, visual, and operational targets.
• Maintain personal and team productivity goals.
• Uphold quality and productivity across store operations.
• Serve as a liaison between customers, sales associates, and store leadership.
• Learn and share product knowledge and trends to meet customer needs.
• Stay aware of current or upcoming product trends and knowledge.
• Contribute to a positive and inclusive work environment.
• Manage 28 days holiday plus one extra day per year for the first 5 years.
• Provide associate discount of 30–50%.
• Promote WellHub daily wellbeing options for employees.
• Support Employee Assistance Program – Retail Trust.

Skills

Retail experience

Supervisor experience

Customer engagement

Flexible schedule

Job description

Foot Locker is seeking a Store Supervisor to lead in-store customer experiences and drive sales in the United Kingdom. You will guide the team, ensure product knowledge, and maintain service standards while collaborating with store leadership.

You will oversee daily operations, motivate staff, manage schedules, and contribute to an inclusive work environment. Benefits include strong employee discounts and wellbeing programs.