Sneaker Store CX Associate

Foot Locker; Gateshead; On-site; GBP 14,000 - 19,000; Full time

Benefits offered by this job

28 days holiday

Associate discount 30–50%

WellHub wellbeing options

Employee Assistance Program

Sick pay

Head Office internships

Ambassador programme

Development opportunities

Job summary

Foot Locker Gateshead is seeking a customer-focused Sales Assistant to deliver an excellent in-store experience. You will chat with customers about athletic sneakers and apparel, learn product trends, and work with teammates to meet personal and store goals.

Ideal candidates are enthusiastic, motivated to help customers, and flexible to cover nights, weekends, and holidays. Join a team that values collaboration and customer service in a fast-paced retail environment.

Qualifications

• 0-3 years of retail experience.
• Confident and comfortable engaging customers to deliver an elevated experience.
• Motivated to achieve great results through enthusiasm for interacting with customers and athletic products.
• Initiates completion of tasks or activities without supervision.
• Flexible availability – including nights, weekends, and holidays.

Responsibilities

• Ensuring high levels of customer satisfaction by being knowledgeable on all products and teaming up with co-workers to provide excellent sales service.
• Delivering sales, outstanding customer experience, and meeting operational expectations.
• Maintaining personal and productivity goals.
• Connects with every customer by asking open-ended questions to assess needs.
• Ability to learn and share product knowledge and trends to fit customer needs.
• Maintains awareness of all product knowledge and current trends.
• Contributes to a positive and inclusive work environment.

Skills

Customer engagement

Communication

Team player

Self-motivated

Job description

Foot Locker Gateshead is seeking a customer-focused Sales Assistant to deliver an excellent in-store experience. You will chat with customers about athletic sneakers and apparel, learn product trends, and work with teammates to meet personal and store goals.

Ideal candidates are enthusiastic, motivated to help customers, and flexible to cover nights, weekends, and holidays. Join a team that values collaboration and customer service in a fast-paced retail environment.