Retail Floor Associate: Customer Experience & Sales

JD Sports Fashion PLC; Greater London; Hybrid; GBP 12,000 - 15,000; Full time

Job summary

JD Sports Fashion PLC in London is seeking a Store Colleague to help deliver outstanding customer experiences on the shop floor. You’ll greet customers, keep displays sharp, replenish stock, and support daily store operations with a positive, collaborative approach.

You will work as part of a fast-paced retail team, learning new skills, following company procedures, and ensuring high service and presentation standards.

Qualifications

• Experience delivering outstanding customer service.
• Ability to adapt communication style to different customers.
• Willingness to learn and follow company procedures.

Responsibilities

• Deliver a positive and welcoming experience for customers.
• Identify customer needs and promote suitable products.
• Maintain high standards of presentation across the shop floor.
• Replenish stock and ensure products are available and well displayed.
• Process transactions and assist with deliveries.

Skills

Customer service

Teamwork

Communication skills

Stock replenishment

Cash handling

Job description

JD Sports Fashion PLC in London is seeking a Store Colleague to help deliver outstanding customer experiences on the shop floor. You’ll greet customers, keep displays sharp, replenish stock, and support daily store operations with a positive, collaborative approach.

You will work as part of a fast-paced retail team, learning new skills, following company procedures, and ensuring high service and presentation standards.