Retail Floor Associate: Customer Experience & Sales

JDSports; Ashford; On-site; GBP 18,000 - 24,000; Full time

Job summary

JD Sports in Ashford is seeking a Store Colleague to deliver outstanding customer experiences on the shop floor. You will greet customers confidently, provide product information, and keep displays sharp while replenishing stock and maintaining presentation standards.

The role emphasizes teamwork, a proactive attitude, and a passion for helping customers, with opportunities to learn new skills in a fast-paced retail environment.

Qualifications

• Ability to adapt approach and communication style to different people and situations.
• Engage positively with customers and colleagues.
• Good organisational skills and the ability to manage tasks effectively.

Responsibilities

• Deliver a positive and welcoming experience for customers, providing support and product information where required.
• Identify customer needs, recommend suitable products, and promote complementary items to support team sales objectives.
• Maintain high standards of customer service and store presentation across the shop floor.
• Replenish stock and ensure products are available and correctly displayed in line with company standards.
• Process transactions, cash handling, stock processing, and deliveries as required.
• Use in-store technology and systems to support customer enquiries and daily store operations.

Skills

Adaptable communication

Customer engagement

Organisational skills

Collaborative work

Willingness to learn

Job description

JD Sports in Ashford is seeking a Store Colleague to deliver outstanding customer experiences on the shop floor. You will greet customers confidently, provide product information, and keep displays sharp while replenishing stock and maintaining presentation standards.

The role emphasizes teamwork, a proactive attitude, and a passion for helping customers, with opportunities to learn new skills in a fast-paced retail environment.