Sneaker CX Specialist – Retail Sales

Footlocker; Coventry; On-site; GBP 14,000 - 19,000; Full time

Benefits offered by this job

From: £10.00 - £14.12 per hour

28 days holiday – plus an extra day a​

Associate discount 30–50%

Wellbeing options for Employees

Employee Assistance Program – Retail  

Sick Payscheme

Head Office Internships

Striper Ambassador Programme

Development Opportunities

Job summary

Footlocker in Coventry is looking for a customer-focused retail teammate who loves sneakers and apparel. You will start friendly conversations, adapt to different customers, resolve issues with a smile, and work well with colleagues to deliver an outstanding in-store experience.

You’ll help drive sales while meeting personal and productivity targets, staying knowledgeable about products and trends, and contributing to a positive team environment in a fast-paced store.

Qualifications

• 0-3 year of retail experience.
• Confident and comfortable engaging customers to deliver an elevated experience.
• Motivated to achieve great results from enthusiasm for customers and athletic products.
• Initiates completion of tasks without supervision.
• Flexible availability – nights, weekends and holidays.

Responsibilities

• Ensuring high levels of customer satisfaction with product knowledge and teamwork.
• Delivering sales, outstanding customer experience, and meeting operational expectations.
• Maintaining personal and productivity goals.
• Connects with every customer by open-ended questions to assess needs.
• Learn and share product knowledge and trends to fit customer’s needs.
• Maintain awareness of all product knowledge and current or upcoming trends.
• Contribute to a positive and inclusive work environment.

Skills

Retail experience

Customer engagement

Teamwork

Flexible availability

Job description

Footlocker in Coventry is looking for a customer-focused retail teammate who loves sneakers and apparel. You will start friendly conversations, adapt to different customers, resolve issues with a smile, and work well with colleagues to deliver an outstanding in-store experience.

You’ll help drive sales while meeting personal and productivity targets, staying knowledgeable about products and trends, and contributing to a positive team environment in a fast-paced store.